Mdas Support Officer

Working in partnership with colleagues in Social Care, Performance and Operational IT you will be supporting development of the system, including creation of new forms and workflow steps and amendments to existing forms and workflow.  You will also be supporting the onboarding of new teams and externals partners.  

The key elements of the role include:

• Seeking ways to actively improve the system and social care recording for practitioners
• Contribution to corporate projects
• Provide information, advice and support to system users
• Creation and updating of system processes and process maps
• Creation of effective change management documentation
• Supporting to ensure smooth transitions with upgrades to Mosaic
• Contribution to communications sent to system users
• Effective and robust testing of additions, changes and planned system upgrades

Knowledge or experience of working with Mosaic would be advantageous but not essential.   

What we offer

Along with a competitive salary of £27,803 - £30,296 we are offering;

• A Contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Sodexo Discounts and Benefits Scheme 
• Flexible working policies
• Career progression opportunities
• A generous leave entitlement with the option to buy more

Further details can be found in our rewards and benefits brochure

Next steps

For more information on the role and it's responsibilities please review the attached Job Description.

If you'd like to know more about this great opportunity please contact Daniel Blankley (daniel.blankley@lincolnshire.gov.uk) or Debbie Proctor (debbie.proctor@lincolnshire.gov.uk) in the first instance.

Closing date: 18th March 2024

Interviews: 2nd April 2024

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.