Address
SalaryWith the significant increase in patients waiting longer to access care and not getting the quality they deserve despite healthcare spending being at an all-time high, we believe we can play a unique role in changing this for the better. For the past eight years, we've been on a journey to deliver and fix healthcare, for less and you have now the unique opportunity to take part and shape the future of Healthcare.
The Role
We're looking for organised and hardworking people to join our growing Medical Operations Support team. You will work closely with our Medical Operations and Clinical team, responsible for processing prescriptions, referrals, discharge summaries for our patients, to guarantee a fantastic post-consultation experience.
What you will do
This is an exciting opportunity to join our Medical Operations department and become a key-player in supporting the delivery of our remote GP services. This position will be full-time and on an initial 1 year FTC basis. Your place of work will be a hybrid of working from home and from our London office a short walk from Liverpool Street station. Generally your working hours will be Monday-Friday 9am-5pm with the need for weekend cover on a rota basis for which you will get days off in Lieu.
Core responsibilities:
- Efficiently and accurately process all referrals, prescriptions & fit notes for our patients in a timely fashion and in line with KPIs/SLAs
- Send out discharge summaries to the patients and their practices
- Support our clinicians with any ad hoc requests when required
- Provide feedback to help to improve pathways/processes in the future
- Communicate with and support our GP's and other admin teams on a day to day basis
- Utilise excellent attention to detail to efficiently book in patients into our medical record system
- Ad hoc duties when required
- Send discharge summaries to patient practices
You will also:
- Liaise with external stakeholders to resolve issues (via phone and email)
- Building relationships across the team within the service by providing administrative support to them
Who you are
- Previous administrative experience is desirable, and confidence using the phone when calls to patients/GP Practices are required
- Ability to build strong relationships with customers/patients and stakeholders
- Excellent communication skills: proficient in English, both spoken and written
- Highly organised with strong attention to detail
- Able to use multiple systems and multitask in a fast-paced environment
- Strong initiative and problem-solving capability
- Strong communicator with excellent written and verbal communication skills.
- An interest in the healthcare sector is essential
- Independent, well organised and with a "can-do" attitude
- Can commit to weekends and afternoons/evenings
- Strong attention to detail and understanding of GDPR
Join us and shape your future as well as ours!
If you think you're up to the challenge, come and help us to grow, innovate and develop! A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. We offer a hybrid way of working where we aim to be at our great office at least 3 days a week to cater for a great relationship with our colleagues.
About Kry/Livi
Kry/Livi is the European leader in digital-first healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. Headquartered in Stockholm, we are committed to improving the world's health through innovation, one patient at a time. In Sweden and Norway we are called Kry. In the UK and France, we operate under the name Livi.
Submissions and Questions
Please submit your application by including your CV or LinkedIn. No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post. If you have any questions regarding jobs or our recruitment process, please read our FAQ.
