Address
SalaryAbout the Role
Attenborough Surgery, Hertsmere, is seeking a Medical Receptionist to join and enhance their current administration team on a full or part time basis.
The main purpose of the role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone. and contribute towards efficiency, ensuring that total confidentiality is maintained when dealing with patients and medical documentation.
The principle duties include:
- Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries
- Processing repeat prescription requests
- Making appointments for practice patients with the appropriate healthcare professional
- Processing requests for home visits
- Taking and delivering messages
- Processing non NHS claim forms and private referral letters
- Collection of Fees for non-NHS work
- Updating patient computer records as required
- Informing patients the results of test and investigations
- Filing of manuscript information, and maintenance of patients medical records
- Testing the clarity of the telephone message in accordance with practice procedures
- Securing the practice premises and setting the alarm at close of day in accordance with practice procedures
- Receiving specimens from patients, and batch delivery to collection point
- Other one off essential duties deemed necessary to ensure the smooth running of the practice. e.g. making tea, tidying the workplace, assisting the doctors, etc.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- GCSEs or equivalent in maths and English.
- Customer Service experience.
- Call centre experience.
- General computer skills.
- Medical Receptionist and EMIS Web experience is an advantage but not essential.
About Us
Attenborough Surgery is a long established, award winning, forward thinking GP practice. We have a practice list size approximately 30,000 patients and are based over 4 surgery sites within 15 minutes drive of each other, serving the population of Bushey and Watford.
We are 5 minutes drive from junction 5 of the M1. We are a single practice primary care network and a well-established training practice, respected for our collaborative working, training, teaching, and personal development within our team.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
