Our Union client based in London EC1V are looking for a Membership Service Administrator who will provide secretarial and administrative/telephone support within the Region, to the Regional Officers of the district and deal with enquiries from the branches and other colleagues.
Hours - Monday to Thursday 9am to 5pm Friday 9am to 4pm (1 hour Lunch)
Salary - £26.12 per hour
Duration - 1 month's temporary cover - possibly longer
Key Responsibilities
- Provide secretarial and admin support as required, diary management, arranging meetings, minute taking
- Provide organisational support for the officers generally
- Keep filling up to date
- Maintain data base and run general reports using Word and Excel
- Answer queries and provide assistance to members
- Keep Regional Industrial activists / shop Stewarts /Branch Officer listings up to date on the membership systems
- Open correspondence and respond as appropriate on a timely basis
- Accurately record absence and holidays taken for all District Office employees - Officers and staff
- Undertake regional administrative functions to ensure excellent service to members, officer, activists, and branches
- Provide reception/telephone support within the branch
Key Requirements
- Previous Office Experience in a Secretarial and Administrative capacity
- Excellent telephone manner and able to juggle various tasks
- Competent use of all Microsoft Office applications with minimum standard of Advanced Excel and Word.
- Transcription skills using appropriate techniques (e.g Shorthand, speedwriting, note taking)
- Good interpersonal Skills, the ability to communicate with people at all levels
- Displays a flexible and co-operative approach to initiating and completing changes of processes/working practices
- Discretion and the ability to work to a high degree of confidentiality
- Ability to work under pressure and meet deadlines
- Ability to prioritise workloads
- Experience of taking minutes at meetings