Microsoft 365 Content Services Lead

Key responsibilities
My client is looking for a Microsoft 365 content lead, you will be a vital member of the busienss, manage technology delivery of medium to large-scale migrations, upgrades, solution improvements & customisations and include a variety of different Microsoft 365 collaboration solutions for business use cases. The role will provide many opportunities to show innovation and help their clients expand their use of the Microsoft 365 product suite.

• Leadership and Management of the Content Services Team
• Lead the Content Services Team that is responsible for various tasks including Microsoft 365 ECMS/Collaboration Platform Design, Content Migrations to Microsoft 365, Microsoft 365 Information Architecture, and Power Platform.
• Provide direction, technical assurance, and solutions for a variety of concurrent projects.
• Define high level project timelines and support project managers with detailed project plan definition.
• Clearly articulate and identify risks, assumptions and dependencies for projects and programmes.

• Work closely with other
• Practice leads, Programme and Project Managers, and Architecture leads and take direction from these leads as required to deliver agreed solutions to clients meeting the expected quality and aligning with the proposals or statement of work packages.
• Customer Engagement and Solution Presentation
• Deliver M365 Art-of-the-Possible workshops to customers up to C-level.
• Author, refine and present M365 strategic and technical transformation roadmaps to customers up to C-level.
• Support the bid writing team with RFIs/RFQs/RFPs.
• Technical Delivery and Solution Development
• Define, optimise, continuously improve and present technical delivery methodologies.

• Deliver certain complex workstreams, such as compliance design and implementation, on selected projects.
• Rapidly learn and evaluate new Microsoft 365 features and technologies in order to include these in customer solution designs to provide new innovative solutions alongside new opportunities for existing clients.
• Develop consistent, reusable solutions using native SharePoint Online / Teams / OneDrive for Business functionality and avoiding customisation unless necessary to achieve goals.

Role Objectives:

• Take ownership of the growing Content Services practice and of the end-to-end design and delivery for Microsoft 365 content and collaboration workloads.
• Bring technology insights and industry best practice to shape and deliver solutions for clients, bringing with them a creative vision for improvement.
• Set and measure KPIs for the Collaboration Architects that will feed into bi-annual performance reviews and establish methods to capture customer success metrics for projects so that these can also be associated with the Architects.
• Provide transformation guidance and service maturity roadmaps for new and existing clients.
• Conduct M365 Art-of-the-Possible Workshops and advise customers how to implement best practice solutions up to C-level.
• Enable and advise customers in their journey to the cloud.
• Mentor skilled architects and develop skillsets, capabilities and best practices.
• Provide guidance on AI driven classification, knowledge management and & Records Management solutions.
• Drive & support high levels of technical certification across the team.
• Manage key stakeholder and partnership relationships.

Key Understanding Needed:

• Manage and inspire a team of up to 10 Collaboration Architects.
• Provide direction, technical assurance, and solutions for a variety of concurrent projects.
• Author, refine and present M365 strategic and technical transformation roadmaps to customers up to C-level.
• Define high level project timelines and support project managers with detailed project plan definition.
• Clearly articulate and identify risks, assumptions and dependencies for projects and programmes.
• Support the bid writing team with RFIs/RFQs/RFPs.
• Define, optimise, continuously improve and present technical delivery methodologies.
• Deliver certain complex workstreams, such as compliance design and implementation, on selected projects.
• Rapidly learn new Microsoft 365 features and technologies in order to include these in customer solution designs to provide new innovative solutions.
• Lead the Content Services Team that is responsible for various tasks including Microsoft 365 ECMS/Collaboration Platform Design, Content Migrations to Microsoft 365, Microsoft 365 Information Architecture, and more.