Mobile Reception Team Leader - 6 Month Ftc

Job Introduction

We are hiring for a Team Leader that will oversee our Rapport Network Team and work closely with our Network Team Manager. 

The Rapport Network Team covers all planned and unplanned absences and vacancies throughout the Rapport portfolio of contracts. They are an essential part of our business and this is a key role to ensure they have all the support they require to perform at highest standards. 

Initially this is a fixed term contract for 6 Months. The role is Monday to Friday, 40 Hours per week. 

Role Responsibility

• To be able to support the Network Team Manager in booking all Rapport Network Team (RNT) Ambassadors as required on a first come first serve basis. Also provide support considering the business needs and priorities, and anticipating support requirements across the contracts through frequent communication with key stakeholders
• To support the profitable financial performance of the Rapport Network Team unit. To understand all charges raised and collated by the administrator and also be able to action the recharge during the administrators absence and holiday
• To cover administration and/or coordinator duties during absence and holiday 
• To support in management of RNT payroll and invoicing 
• To monitor and check the standards of service of RNT ambassadors and agency workers throughout the Rapport business. This includes travelling outside of London on a regular basis
• To organise quarterly network team meeting to update the RNT on the business and build team connections
• To support the RNT manager with taking action on any feedback that is provided by the unit Managers on the team and complete any HR requirements that may arise
• To have a full understanding of the HR procedures and utilise the support services available in the company

The Ideal Candidate

• Minimum of 1 year experience in leading and developing operational teams
• Minimum of 2 years experience working within a 5 star luxury guest environment, including luxury hotels, world class airlines or corporate guest services
• To have excellent people skills, with a thorough knowledge of service operations
• To have proven background in developing and maintaining high quality support for key business stakeholders including demonstrative skills in multi tasking and high quality communications
• Personal self-motivating and able to work on own initiative
• Excellent written and verbal communications and interpersonal skills
• Proficient in MS Word, Excel and other such software packages
• Ability to juggle several tasks at the same time, often with competing deadlines
• Highly organised, with strong planning skills and attention to detail
• Works well under pressure and with diplomacy
• Resolves difficult or complicated challenges
• Ability to deal with conflict in a calm and efficient manner

About the Company

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport