Motor Claims Handler

The Role:

We have a number of exciting opportunities for experienced Commercial Motor Claims Handlers to join our Claims Specialty Team based in Liverpool. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.

Responsibilities:

• You will be managing Motor Claims ensuring service standards are met and/or exceeded
• Keep an efficient diary system for all claims, ensuring claims are chased as required
• Develop and maintain a full understanding of Acturis
• As required, provide the broking department and clients with claims information and reports as required
• Ensure complexed claims are handled as per the group procedures
• Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
• Produce claims MI/claims reports when required
• Attend client meetings and present claims information when required
• Responsible to undertake any other duties as requested by management on an ad-hoc basis
• You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current

Experience:

• You will have robust Motor insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
• Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies
• Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook
• Cert CII, or working towards this or keen to undertake the qualification in the future
• Highly organised and have great time management
• You must have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail
• Excellent communication skills both verbally and written

Further information

• As well as a competitive salary we offer the following benefits -
• Hybrid working with 3 days in the office and 2 days WFH
• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

Why Work For Us?

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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