Address
Form of work
SalaryLiverpool Office (Hybrid)
Competitive Salary
Core Responsibilities:
• Cultivate a culture of excellence and high performance within the team.
• Inspire creativity, motivation, and strong interpersonal connections.
• Drive personal development with minimal supervision, showcasing adaptability and determination.
Claims Management and Oversight:
• Strategize and allocate new claims, ensuring appropriate reserves are set.
• Authorize payments within designated financial parameters.
• Conduct comprehensive file reviews to uphold quality standards and identify areas for improvement.
• Maintain meticulous records in the claims management system.
• Identify and address training needs within the team, recommending tailored solutions.
• Analyze files progressing to litigation, documenting insights and best practices.
Service Delivery and Compliance:
• Utilize advanced systems to monitor staff performance, productivity, and leave.
• Conduct regular performance evaluations and acknowledge exceptional contributions.
• Address underperformance promptly, collaborating with HR as necessary.
• Assist in strategic capacity assessments aligned with business objectives.
• Support recruitment initiatives for claims handlers and support staff.
• Deliver engaging presentations to colleagues, setting performance expectations.
• Foster an environment of continuous learning, keeping the team informed of industry developments.
• Ensure adherence to regulatory requirements and uphold the firm's values.
• Facilitate both internal and external audits with diligence and professionalism.
Values:
• Connectivity: Forge meaningful connections within the team and with clients.
• Agility: Embrace change and drive innovation.
• Collaboration: Foster a spirit of cooperation and shared success.
• Excellence: Strive for continuous improvement and outstanding results.
Benefits:
• Hybrid work model with remote work options.
• Comprehensive Health Care Cash Plan.
• Generous holiday allowance, with opportunities for additional days.
• Death In Service benefit eligibility after 1 year.
• Employer Pension Contribution.
• Access to Cycle to Work Scheme, Tech Scheme, and Season Ticket Loan.
• Gym Flex program for employee well-being.
If this opportunity aligns with your career goals, please connect with me via email at Lois@douglas-scott.co.uk by sending an up-to-date CV. I am eager to provide more insights and discuss this role in greater detail.
