Address
Form of work
SalaryThe role holder works as the secondary point of contact for several National Chain / major multiple customers with responsibility for executing account management activity to deliver the agreed joint business plans with customers and our budgeted volumes and profitability. In doing so, provides and manages the delivery of a cost-effective and profitable cohort of accounts that satisfies the customer and business requirements.
- Maintaining knowledge of, and reporting internally both upwards and amongst peers, on new developments in the marketplace, especially with regards to accounts and specific category areas.
- Full account management and P&L responsibility including OTC category management as necessary, forecasting, promotions, price increase management, new line listings and meeting availability measures and metrics.
- Managing the seasonal flu category for AAH National Chain customers that require this service, working with internal teams to forecast stock requirements and product allocations, being the primary point of customer contact for flu.
- Undertaking regular business reporting, reviewing information to highlight and act on any issues found relating to areas including product availability and compliance to terms.
- Maintaining high levels of customer satisfaction by promptly escalating concerns via the relevant internal channels to ensure customer complaints, enquiries or concerns are dealt with in a positive manner.
- Using the specialist sales team and central resources where required to support the development and delivery of required customer solutions.
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 Days Annual Leave, plus bank holiday, pension scheme, company bonus scheme, we also offer:Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app!
- Competitive sales bonus
- Company car
- Private health insurance
