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SalaryAbout us
GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ you’ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork.
The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online.
The NCSC Events team delivers high-profile stakeholder events with a reputation for quality of delivery, professionalism, inclusivity and strong promotion of the NCSC brand.
The Role
This is an exciting opportunity to join the NCSC Events Team. We are looking for a motivated, organised and enthusiastic individual to join our friendly team. This is a diverse and busy role with opportunities to work with high-profile stakeholders, including government ministers, heads of agencies, and NCSC seniors.
Reporting to the Senior Events Officer, you will be predominantly supporting the delivery of London-based events, coordinate use of the event space in Nova South, run the AV (Audio Visual) media suite, and take ownership of key elements of the NCSC’s flagship event, CYBERUK and the annual all staff conference.
The team is based mainly across London and Cheltenham, and we strongly encourage cross-site working to foster strong relationships across the team. We take a flexible and positive attitude to how you’d get the job done. Please come and talk to us about how we can shape the role to work for the business and for you.
What will the successful candidate be doing?
Some of the key responsibilities include:
• Day-to -day management of the dedicated 200-person events space within Nova South (Central London) ensuring users are briefed on best practices for running events, overseeing event management processes and managing the inventory and storage of events equipment.
• Facilitate the running of AV studio and coordinate training sessions for the Comms team to ensure the AV studio can be efficiently utilised and resourced by the wider Comms team.
• Support with the delivery of high-profile events – from setting up event registration forms and guest lists, to organising logistics like VIP management, catering, AV and security.
• Take ownership of the shared NCSC Events inbox, serving as the primary point of contact for stakeholders and customers, filtering and forwarding queries as needed.
• Provide regular updates on upcoming events to senior leadership.
• Review and create event branding and communications, including crafting email invitations to high-profile stakeholders.
• Use and manage event software tools (and licences) such as Swoogo, Dynamics, Slido etc. (no prior experience needed)
• Collaborate with colleagues across Comms (grid, social, media, internal comms) to ensure awareness and adequate resourcing for relevant events.
• Work with colleagues to scope and improve event delivery processes.
• Coordinate NCSC presence at external events and exhibitions including running a stand.
• Raise finance requisitions for events related expenditure (training provided).
• Undertake training and attend relevant conferences to continue professional and personal development e.g. Events best practice, events tech, cyber security, government comms skills etc.
Person Specification
The successful applicant will need to have:
• Evidence of customer service and stakeholder management.
• Evidence of time-management skills and the ability to work well under pressure.
• Complete proficiency in Microsoft tools such as Excel, Outlook, PowerPoint and Word are essential.
• Experience of events delivery or comparable project management would be desirable.
• Experience of digital marketing (videos, emails, social media) would be beneficial.
• Flexibility to work varied hours and to travel to events or other office locations with occasional nights away from home.
• Experience of using event technology, including event management platforms, CRMs would be beneficial.
• Experience of branding, digital marketing, and content creation would be beneficial.
Experience: You don’t need prior Events experience to apply for this role. It is essential that you are interested in AV content production, as you will manage the day-to-day running of our state-of-the-art filming studio to produce engaging comms content. [Experience not necessary as full training provided]
Soft skills: To be successful in this role, candidates will be able to demonstrate strong organisation and prioritisation skills in a fast-paced environment, as well as an interest in providing excellent and engaging customer service. Candidates will also have good written and verbal communication skills. The role is varied, and ideal for someone who is looking to get stuck in.
GCHQ Competencies
The NCSC will assess you against competencies used by the UK Intelligence Community. These competencies are based closely on the Civil Service Behaviours. The level 2 competencies you will be assessed against are:
• Delivering Outcomes (Civil Service Behaviour Equivalent: Delivering at Pace)
• Providing Customer Value (Civil Service Behaviour Equivalent: Managing a Quality Service)
• Communicating and Influencing (Civil Service Behaviour Equivalent: Communicating and Influencing)
• Making Effective Decisions (Civil Service Behaviour Equivalent: Making Effective Decisions)
• Working Collaboratively (Civil Service Behaviour Equivalent: Working Together)
Further information on Civil Service Behaviours
Benefits and Rewards
At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.
You’ll receive a starting salary of £34,933.
For roles based in London, you’ll receive an additional £6,250 London Allowance.
Other benefits:
• 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
• An environment with flexible working options
• Opportunities to be recognised through our employee performance scheme.
• Interest-free season ticket loan
• Cycle to work scheme
• Facilities such as a gym, restaurant and on-site coffee bars (at some locations)
• Paid parental and adoption leave.
• Excellent pension scheme - Civil Service pension with an average employer contribution of 27%
Equal Opportunities
At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.
Find out more about our culture, working environment and diversity on our website: https://www.gchq-careers.co.uk/life-at-gchq/diversity-inclusion.html
Disability Confident
GCHQ are proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:
• Proficiency in Microsoft tools such as Excel, Outlook, PowerPoint and Word are essential.
• Evidence of time-management skills and the ability to work under pressure.
• Evidence of working in a customer service environment and experience of stakeholder management.
Selection Process
What to Expect
Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:
1. Online Application
2. Application sifts
3. Interview
4. If successful, you’ll receive a conditional offer of employment
Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.
Before You Apply
To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here.
This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here.
Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.
Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more discretely.
The role is based in London, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.
Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.
The closing date for this role is: 11/07/2024
Right to Withdraw Statement:
Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.
