Neighbourhood Housing Officer

• Neighbourhood Housing Officer
• Public Sector - Local Authority - Resident Services
• Full Time - Monday to Friday, 9am to 5pm, 35 hours per week
• Temporary Role - 3 months with likely extension
• £20.52 per hour PAYE / £27.11 per hour Umbrella
• Hybrid Working Arrangment
• IT equipment provided
• Up to 36 days Paid Annual Leave per year

This role is currently hybrid. Office days are Monday and Thursday in Northolt and the remainder is working from home however this could be subject to change.

The successful candidate will demonstrate excellent customer service skills, good organisational skills and some background of working in a social housing environment.

Duties

• Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.
• Maintain accurate and retrievable records of key actions and decisions.
• Draft, plan and issue reports and correspondence on behalf of the service as part of an integrated management function that manages property and tenancies
• Deliver housing services across disciplines (i.e. rents, tenancy, leasehold) working autonomously in at least one area.
• Support and encourage resident involvement and active citizen activities in the local neighbourhoods.
• Work with Tenancy Sustainment Officers to coordinate a multi-disciplinary approach to vulnerable residents.
• Safeguard vulnerable residents in line with Council policies ensuring protective measures within the control of the post holder are expedited (e.g. referrals to Locality Teams)
• Liaise with other relevant services to deliver a holistic housing management service (irrespective of tenure), maintenance teams, benefits services, allocations etc. ensuring key performance indicators are achieved.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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