Neighbourhood Safety Advisor

We are one of the largest housing associations in the North of England, managing over 36,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

 As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are currently seeking a dedicated and motivated individual to join our team as aNeighbourhood Safety Advisor. In this role, you will be responsible for providing an efficient and effective anti-social behaviour service, ensuring the well-being of our residents. The Neighbourhood Safety Advisorwill play a vital role in maintaining the safety and security of our communities, by responding to and addressing reports of anti-social behaviour. They will work closely with in-house teams, agencies, and residents to investigate and resolve any issues, while providing excellent customer service and support.

Requirements

Outline of Key responsibilities for the Neighbourhood Safety Advisor....

• To triage complaints of ASB in line with our ASB policies and procedures
• To provide the team with administration and organisational support.
• To deal with enquiries offering appropriate help and advice.
• To refer calls / signpost where necessary to appropriate staff within the company, or to external agencies for attention and action.
• To liaise with external agencies and other Housing Providers regarding inform.
• To ensure all information is accurately recorded and maintained on our computerised systems
• To assist with the production of statistical information when required
• A flexible approach to working hours to accommodate the demands of the role

We are looking for someone who has...

• Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with individuals from diverse backgrounds
• An understanding of housing legislation and basic knowledge of safeguarding, vulnerability, and risk management
• The ability to effectively triage and manage complaints of anti-social behaviour in accordance with company policies and procedures
• Experience in an administrative role, with a proven track record of providing comprehensive support in a team environment

Benefits

In return, we are offering the successful candidate in the Neighbourhood Safety Advisor role...

• Salary: £22,854 per annum
• Annual salary increment increases
• 27 days annual leave (rising to 32 over 5 years' service) + bank holidays
• Based in the Blackburn office 3 days a week.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart working culture
• Wide range of professional, and personal development training opportunities
• Attractive pension scheme
• A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To view the full range of our benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.