Address
Form of work
SalaryA career defining opportunity has arisen within a financial services organisation, who are collaborating with NET Recruit to search the market for a Network Manager to work across the Southern region. As a relatively new business, with astronomical success thus far and further predicted growth over the next few years, this organisation are revolutionising the banking industry, to transform and improve the experience the public have in accessing their finances.
Within the business, this role will prove vital in the smooth daily running of various of hubs within the assigned area to ensure they continue to deliver and meet the needs of the communities that they operate in. This will include non-property related matters, stakeholder engagement, customer feedback, internal processes, complaints, and incidents; as well as supporting partnering businesses to ensure that services are continuously running and that expectations are being met by all parties involved.
Your Role and Responsibilities
While in this position your duties may include but are not limited to:
- Taking oversight of the day-to-day operations of the premises, handling incidents and complaints, overseeing customer and staff engagement, supplier management and invoice validation processes and implementing operational processes to ensure these key areas are running smoothly and that proper routes are in place to handle issues as they arise
- Conducting premise inspections to maintain standards, and leading relevant meetings to ensure that all premises and hub operators within the territory have the needed information to work to the required standards and that continuous improvement is at the forefront of processes
- Overseeing the management of the supply chain in a broad scope to ensure that services are being delivered to customers in an effective and timely manner
- Collaborating with the insights team to identify areas where activity is low, seeking ways to generate more activity and success and supporting the innovation team in the development of new initiatives to operate within expected standards
- Responsibly managing incidents and complaints from start to finish, in line with relevant policies and procedures and chairing incident and complaint meetings
- Managing all correspondence relating to the premises within the assigned territory, as well as producing reports and supporting documentation for onsite progress, issues and any further actions needed in the territory
- Providing support to the delivery teams in their ongoing efforts to develop and launch new premises and sites within the territory and further afield
- Running initiatives for customers to gain and understanding of their feedback into the daily effectiveness of the premises, in order to construct feedback and proposed plans to stakeholders and the delivery team to support recommendations for continuous improvement activities and new designs
- Striving to build and develop strong business relationships with partnering companies to ensure that they are delivering their services to agreed terms as well as seeking opportunities to enhance these deliverables where possible
- Predicting, mitigating, managing and documenting any risks associated with the premises in the territory and services being delivered, specifically within the innovation and operations functions
What You Will Need To Apply:
The ideal candidate for this role will have excellent experience within operations and regional/territory management within a multi-site business. It would be highly desired for this to be strengthened by specific experience in banking branch management or even retail site management, as these will be relevant to the industry in which the business operates in. Applicants must be able to display exceptional communication abilities, both in written and verbal forms, alongside strong operational management, organisation, and problem-solving skills. The landscape and parameters within this role may change daily, due to a number of variable factors and potential risks, therefore applicants should be competent in managing a changing and dynamic workload. Previous stakeholder engagement skills are coveted, particularly with banking staff and/or banking organisations if possible.
Candidates MUST have a valid UK driving license, with access to their own car and either have or be able to assign business grade vehicle insurance. Mileage will be covered by the company and re-imbursed.
What You Will Get In Return:
On offer, for the successful candidate, is a starting salary up to GBP45,000, which will be dependent on previous experience and industry exposure. This will be offered alongside a highly attractive rewards package, that will include an outstanding above market average pension, of up to a 15% employer contribution. Additionally, there will also be the potential for a discretionary bonus, dependant on business performance, a generous base holiday entitlement of 30 days plus additional bank holidays and also further healthcare cover and income protection insurance
This role will be worked in somewhat of a remote capacity, with the successful applicant able to work from home rather than an office location, with the expectation that there will be relatively frequent travel (weekly) to premises and sites within the assigned territory and potentially further afield. This should be conducted within the personal car of the position holder; however, mileage will be re-imbursed.
Additionally, as a growing and highly successful business, this is an excellent time to join, allowing for fantastic personal career growth and development in the coming years as the business needs continue to increase. There will also be good support to manage any training and skills needs the position holder may have in order to ensure that knowledge and abilities are kept relevant.
To enquire further about this position, please reach out to:
Shauna Murphy - Talent Acquisition Specialist
M: (phone number removed)
E: (url removed)
