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To ensure the efficient operation of WSPs internal network services in the EMEAI Hub, we are seeking a talented and experienced Network Operations Technical Lead. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of NETWORK OPERATIONS with a primary focus on the services within the designated Hub.
Your new role, what's involved?
Related to Network services and infrastructure:
- Acting as senior agent representing all operational activities.
- Mentoring and providing oversight, coaching, and training to technical support staff.
- Guiding team members with troubleshooting technical issues.
- Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security.
- Contributing to all operational activities as needed.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Be the point of contact when it comes to technical escalations.
- On-board new technical support team members.
- Monitor service performance and report on metrics.
- Establish work specifications and technical direction.
- Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices.
- Participate in a follow the sun model to ensure global support.
- Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity.
- Participate and collaborate in implementing new requirements and/or new services.
- Participate and coordinate the work associated to preventive maintenance.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
We'd love to hear from you if you have:
- Bachelor’s degree in information technology, Computer Science, Engineering, or related field. Master’s degree an asset.
- Relevant and practical experience in a NETWORK OPERATIONS role and TECHNICAL LEADership.
- Advanced in-depth and broad knowledge of network services and infrastructure.
- Vendor certifications not a requirement, proven practical experience preferred.
- Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
- Experience of working within ITIL aligned Service Management organisation.
- Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
- Experience in managing networks that encompass the following technologies is advantageous:
- Software-Defined-WAN (preferably Aruba/Silver Peak)
- Cloud Networking (preferably Microsoft Azure)
- Cloud-based Internet Security (preferably Zscaler Internet Access)
- Unified Communications (preferably Microsoft Teams)
- Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)
- Multi-vendor LAN switching (preferably Cisco and Aruba)
- Multi-vendor wireless LAN (preferably Cisco and Aruba)
- Next Generation Perimeter firewall technologies (preferably Palo Alto)
- Application Delivery Controllers & Load Balancing (preferably F5 Networks)
- Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
- Experience in Network Automation and DevOps practices is highly desirable.
- Excellent written and spoken English is required.
- Competency in French, Arabic or Swedish is an asset.
- Excellent interpersonal and communication skills, able to interact with all layers of management, across Hub and workstream boundaries.
What's in it for you?
Apply now and be the future of WSP!
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Please note WSP reserves the right to close the vacancy before the advertised closing date.
#LI-DA1
Job Reference: WSP10457
