New Boarding Customer Due Diligence: Account Services Associate II

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Worldpay for Business New Business Customer Due Diligence team are responsible for assessing all new Worldpay for Business applications ensuring that we know who the customer is, how they operate and their ownership structure. This helps to protect FIS and the industry from financial crime, money laundering and terrorist financing. The team is highly commercialized balancing AML risk processes with fantastic customer experience. The team is award winning and known to deliver record levels of service.
What you will be doing
As part of the Customer Due Diligence team, you will review new applications for merchant accounts and assess against internal risk policies.
We assess new business opportunities against our own internal policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide services to.

• Review new applications against internal risk policies.
• Contact customers via email, webchat, and telephone to provide additional information required to support the application.
• Review application data and customer correspondence to validate and verify customer information against public records and assess against internal risk criteria.
• Manage escalations from internal and external partners to ensure customers are boarded as quickly as possible, whilst ensuring we remain compliant.
• Review adverse screening checks on clients and undertake follow-up research as required.
• Manage personal workloads to ensure queues of work are dealt with in a timely manner.
• Able to investigate and resolve queries in relation to KYC.
• Escalate cases, and red flags, as required to Complex and Specialised Due Diligence teams for further assessment.
• Support your peers with their queues on a needs must basis.

What you bring:
As a member of our Customer Due Diligence Team, you will play a vital role in ensuring our KYC/CDD meets our policy and AML regulations. This role will incorporate an in-depth review of CDD/EDD to ensure it is in line within our risk appetite. In addition, you will provide approval or rational of findings to the wider compliance teams for review where required, in accordance with our policy and procedures. You will work as part of a team ensure we board our customers as quickly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.

• Excellent Analytical Skills.
• Superb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues.
• Outstanding Judgement & Decision-Making skills with the ability to utilize various sources and types of information to conclude an investigation and make subjective decisions based on sound rational.
• Strives to get things right first time, every time.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Acts in a professional manner, with a positive and enthusiastic 'can do' attitude.
• Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.
• Ability to work autonomously along with being a good team member.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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