Project Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What You’ll Do:

• Assist the Travel Manager in the planning and execution of client travel programs, ensuring projects are delivered on time and within scope.
• Apply project management skills to coordinate tasks, timelines, and resources effectively.
• Engage with clients to gather requirements, address concerns, and provide strategic recommendations.
• Proactively address issues to ensure smooth project progression and successful outcomes.
• Gets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
• Global project management support including but not limited to, maintaining project documentation, including meeting minutes, action items, and project status reports, ensuring accuracy and accessibility for all stakeholders.

• Consolidate data from various sources to provide a comprehensive view on project data requirements.

• Support the team in using data analytics tools to generate reports and insights for client review.
• Uses analytical and creative approach to condense large amounts of data into a clear, concise, effective format.
• Analyse feedback from traveler surveys, extracting valuable insights to understand overall satisfaction levels and areas for improvement in the corporate travel programs.

What We’re Looking For:

• Project and Account management experience in creating compelling and visually engaging Power Point presentations for client meetings, ensuring that key project insights and recommendations are effectively communicated.
• Summarize complex project details, data analyses, and outcomes into concise and accessible formats, facilitating clear communication with clients and internal team members.
• Liaise with the customer, possessing strong customer service and consultation focus.

• Strong Project Management and organizational skills and a great team mate.
• Ideally have knowledge of group Travel processes.
• Must be a self-starter & able to work independently.
• Strong written and verbal communication skills.
• Ability to work under pressure and maintain flexibility.

This can be a virtual/remote or Hybrid role with our Head office in Canary Wharf London.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!