New Business Executive

Client Overview:

Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. As an award-winning business, they offer a fantastic set of benefits and opportunity for development.

Overall Objective and Scope:

Working within a small, dedicated team within the office you'll be providing customer service excellence and sales support to the entire business. Reporting to the supervisor of the Employee Engagement team, you'll work closely with the rest of the Employee Engagement Team and contribute to the continued growth and development of our rapidly expanding business.

Key Duties and responsibilities:

• Outbound proactive calls to customer base to directly sell the car scheme to interested parties.
• Monitor workload with a seven-day untouched case turnaround.
• To deal with a high number of inbound calls - conversion and follow up so secure an order.
• Consultative approach to overcoming customer objections.
• Dealing directly with customers via phone & email.
• Checking and communicating lead-times for motor vehicles.
• Arranging bespoke quotations for customers.
• To communicate special offers announced by the business to enhance order count.
• Attending driver roadshows and launch events, follow up on feedback and competitions.
• Updating customers on progress of their quote, suggesting alternatives for their needs.
• Assisting customers with initial login and assistance with the ordering process
• Assist the Supervisor with ad-hoc projects.
• Liaise and network with a range of stakeholders, e.g. customers, drivers, colleagues, suppliers, and partner organisations.
• Keep up to date with new vehicles on the market and test drive internal demo cars to enhance knowledge.
• Monitor live chat.

Person Specification:

• Comprehensive understanding of Salary Sacrifice schemes.
• Sales experience.
• Extensive vehicle knowledge.
• Team player.
• A proven ability to proactively plan, problem solve and prioritise.
• Ability to work well under pressure.
• A warm, enthusiastic, and outgoing personality.
• Self-motivated, driven, strong attention to detail with a flexible approach Asks questions to gain further context and impact.

Key Skills:

• Excellent communication skills
• Confident and polite telephone manner

Values:

Upholds the companies value for working in aforward-thinkingmanner, delivering results throughintegrity and the use ofrespect. Workssmartto improve the future business as an individual and through great teamwork.