Night Concierge

If you have a passion for customer service, enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

As Night Concierge you’ll have the opportunity to make a real difference. We operate in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life.

We believe that if we provide our customers with a great place to call home and offer them the right relationship with someone who believes in their potential, almost anything is possible. You’ll support this vision by ensuring safe and secure accommodation for customers and their guests.

You’ll be based at Griffin Place in Aylesbury (HP19 8FE). The role is permanent, full time (40 hours per week) and will cover Monday – Thursday, 22:00 - 09:00. An enhanced DBS check is required.
Your main duties will include:

• Monitoring the safety and security of the building
• Identifying and highlighting risks, and escalating to the right points of contact
• Responding quickly and efficiently to any potential incidents
• Successfully negotiating with customers to find solutions
• Recording all incidents accurately and ensuring records are kept up to date
• Carrying out any admin tasks, as required.

We want somebody who:

• Has a positive can-do attitude to deliver outstanding customer service
• Demonstrates consistent integrity, trust and fairness whilst embracing equality and diversity
• Confident overseeing site safety and safe working practices, complying with health and safety requirements
• Ability to build relationships with customers whilst maintaining professional boundaries
• Experience of managing anti-social behaviour, (desirable but not essential).

Griffin Place is a fast-paced and ever-changing environment, so previous experience in a similar role is desirable.

Closing date for applications is Sunday 14 April with interviews taking place Monday 22 April.