AddressJob Title -Night Concierge
Location - Walsall
Hourly Pay- £10.42
Contract type - Permanent
Working hours - 35
About the Service
Anyone can be a victim of domestic abuse. Our domestic violence services protect women, men and children who are experiencing abuse. We have a range of services to support our clients, whether they need help leaving an abusive home or rebuilding their life after domestic abuse.
We provide emergency short-term accommodation for women and men, with or without children, who are escaping abuse.
This role will be based at the refuge with expectation to travel to dispersed properties in cases of emergencies.
In your new role, you will:
Maintain security of the building, preventing unauthorised access through the use of CCTV, controlled entry system, and regular walks of the interior and exterior of the building and grounds at irregular times and patterns
Carry out H&S checks at the refuge which will include daily, weekly and monthly inspections and maintain clear written records as appropriate.
Ensure that communal services within refuge (cleaning, boiler room, surveillance equipment, gates, fences, refuse area etc.) are functioning correctly, reporting any faults or repairs to the appropriate department to maintain the security and safety of the building
Maintain and update inventories of equipment, furniture and donations and assist the domestic staff to monitor the stock of cleaning materials (within COSHH regulations/guidelines).
Maintaining a safe, secure, and supportive refuge environment for all adult and child residents
Deal with emergencies within all safe accommodation
Contacting emergency services and the on-call system as and when required.
Carry out domestic duties including cleaning of communal spaces
Prepare rooms for new admissions in line with our lettable standards
Complete admission process for new families into safe accommodation, including showing residents around the property and our safety and security measures.
Answer the telephone and the door and deal with all residents and authorised agencies in a helpful and active manner
Respond positively and helpfully to incidents that may require assistance, ensuring own safety, completing any written records as appropriate, such as incident logs
Provide a reception service which will include, taking phone calls, receiving and directing visitors, recording details of contractors and other routine tasks whilst on site and ensure suitable methods of monitoring them.
Ensure that license agreement, house rules and safety procedures are clearly communicated and implemented.
Remain visible and accessible within the scheme to families and arrange and deliver group/ individual activities where appropriate
Receive and read information as part of handover
Ensure any matters relating to safeguarding are brought to the attention of staff/manager and the Safeguarding policy and procedure is followed
You will:
- Be able to communicate effectively in English.
- Be able to work on your own initiative along with a commitment to teamwork.
- Be flexible and responsive to the needs of the service.
- Have previous experience of customer facing work
- Be non-judgemental, honest, reliable and trustworthy.
- Have good experience of being able to respond calmly to difficult situations and handle emergencies without immediate supervision
- Have access to your own car and drivers licence
- Understand the importance of confidentiality and the need to follow policy and procedures
Shift pattern ( with flexibility):
Week 1 - Monday Friday 9pm- 5am ( with 1 hr break in between)
Week 2 Wed- Sunday 9pm- 5am ( with 1 hr break in between)
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
How to apply
If you wish to apply for this role please email a copy of your up to date CV to recruitment@greensquareaccord.co.uk.
It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
This post is open to Female applicants,Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement).We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies.
