Night Manager

• The Berkeley
• Front office
• Full time

A fantastic opportunity has arisen for an experienced and passionate Night Manager to join the Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and our Bamford Health Club & Spa.

Main Duties & Responsibilities

As a Night Manager will represent hotel management at night, maintain standards by liaising with all hotel departments to ensure efficiency, and assuring the security of all guests and the Hotel.

Main responsibilities of theNight Managerinclude, but are not limited to:

• To head and take part in the efficient running of the Front Desk and reservations desk, enforcing Policies and procedures of The Berkeley.
• To be fully conversant with Opera or Opera Cloud and follow LQA/Forbes standard of work for the Front Office.
• Deal with any guest complaints promptly, efficiently and do service recovery when needed.
• To settle disagreements or disputes between the night staff and to report them to the head of department concerned.
• To escort guests to their rooms, in the correct way, ensure that all hotel and in room facilities are explained to The Berkeley standard and following LQA and Forbes standards.
• To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean.
• To ensure financial reports are accurate and sent on daily basis, to run night audit.
• Be fully conversant with Health and Safety Policy.

Entry Requirements

Successful candidates for the Night Manager will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Assistant Front Office Manager or Night Manager and will have worked in a similar role within a luxury hotel environment.