Night Support Worker

Uncontrolled when printed Oct 2021 Issue 3

YMCA Wearside Ltd JOB DESCRIPTION

1. YMCA Region/Area North East

2. Address Please see Job Advertisement Information for YMCA Site details

3. Job Title Night Support Worker

4. Responsible to Housing Manager / Senior Support Worker

5. Job Purpose To provide cover for the project ensuring the safety and security of the project’s tenants offering advice as well as completing any clerical work each night.

6. Main Responsibilities

• 1. To follow the Covid19 procedures set out by YMCA Wearside
• 2. To help tenants maintain accommodation, monitoring access to individual flats and maintaining security of the building.
• 3. Refer tenants to commissioned agencies regarding support throughout the night as and when required.
• 4. To work with external agencies including EDT and police to report any concerns for young people and to report them as missing
• 5. To hold key meetings and risk assessments with the young people who are not available during the day
• 6. To maintain effective working relationships with external agencies on behalf of the tenants.
• 7. To deal with Anti Social Behaviour, following the warning procedure and serving notices.
• 8. To maintain void levels and deal with abandonment of tenancies.
• 9. To assist with the collection of rents and bad debts
• 10. To complete any clerical work and input any data into the AMIS System
• 11. To ensure security measures are maintained, doors are locked, fire alarm checks, CCTV maintenance including appropriate use of furniture and equipment for the property.
• 12. To manage records and files regarding housing management facilitating and managing day to day repairs, including Pat tests, gas and electric safety testing etc.
• 13. To report any repairs and monitor any work in progress checking completed work and updating maintenance records.
• 14. To help with cleaning and maintenance of the building
• 15. To signpost and encourage engagement to relevant care/support and welfare services.
• 16. To contact relevant agencies including Management in regards to any Safeguarding concerns.
• 17. To maintain confidentiality within the policies and procedures of the YMCA and external agencies
• 18. To deal with emergencies in accordance with YMCA policies and procedures
• 19. To work co-operatively as part of a small team in undertaking other responsibilities and tasks requested by the Housing Manager, Chief Executive or Board
• 20. To ensure that visitors sign in and help tenants maintain the security of the building
• 21. Carry out all mandatory and necessary training including SharePoint, Health & Safety and any other course requested within the 6 months probationary period and subsequent refresher training.

7. Scale and Impact The post holder will carry responsibility for the support of tenants as delegated by the Senior Worker and for aspects of the running and upkeep of the project, including the property Uncontrolled when printed Oct 2021 Issue 3

We have the following office/housing sites for vulnerable or at risk single people with individual needs: Site Information Maximum resident limit Age Range (years)

• YMCA Chester-Le-Street 30 beds 16-35 yrs
• YMCA Harvester 7beds 16-18 yrs
• YMCA ChurchView 8 beds 16-18 yrs
• YMCA Toward Road 25 beds 16-24
• YMCA Outreach (multi sites) 43 beds 16-35 yrs

8. Discretion to Act The post holder will be expected to show initiative and make decisions within the policies and procedures of YMCA Wearside LTD,

9. Environment The special needs of the client group could lead to the need for conflict and aggression management in an environment which at times could be demanding and stressful. Regular evening and weekend working is required on a shift rota basis. To learn more about our sites, please visit https://ymcawearside.org.uk/our-branches/

10. Relationships Internal The post holder will relate to the Senior Worker on a daily basis and have day- to-day contact with other staff members and Tenants. External The post holder will be expected to maintain effective relationships with: - Police Fire Brigade Ambulance personnel - CPNs Statutory organisations Voluntary organisations In addition to the job set out in this description you may, from time-to-time, be required to undertake additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Wearside LTD.

11. Person Specification

• Experience Previous security experience Essential
• Previous experience of Working with young people Desirable
• Knowledge Understanding of CCTV systems Desirable
• Skills - Excellent communication skills Essential
• Basic IT Skills Essential
• Organisational skills Essential
• Understanding of the current issues locally and nationally Essential Ability to manage own workload Essential
• Interpersonal skills Essential Personal Flexibility to work unsociable hours on a rota Essential
• Able to meet the travel requirements of this position Essential Ability to perform under pressure Essential Be sympathetic to the Christian aims & purposes of the YMCA Essential Outline of Terms and Conditions of Service Uncontrolled when printed Oct 2021 Issue 3

Night Support Worker Remuneration see Job Advertisement details for information Hours of Work 8.00 p.m. – 8.00 a.m.

Paid Leave Entitlement Paid leave entitlement for 5.6 weeks per year rising by 5 days per year after 5 years service

Sick Pay Provision Statutory Sick Pay

Pension Entitlement YMCA Auto enrolment Pension Scheme

Period of Notice One months’ notice on either side except in cases of serious misconduct. One week during the probationary period Conditions of Appointment Satisfactory references, medical questionnaire and satisfactory DBS Disclosure

Probationary Period This appointment is subject to a probationary period of 6 months Please note this position is 4 x 12hour shifts: 4 on and 4 off shift patterns with pro rata salary

Job Type: Full-time

Pay: £12.78 per hour

Expected hours: No more than 44 per week

Schedule:

• 12 hour shift

Work Location: In person