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We are YHA.
We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.
YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.
We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.
What were looking for in our Team Member – Nights:
In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.
Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.
To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.
You can find out more here:https://jobs.yha.org.uk/life-at-yha/people-values-behaviours
Our Team Member role requires flexibility to cover different shifts and tasks. It is an advantage but not essential that our Team Members have worked in a face to face role with customers previously and experience in hospitality or customer service is desirable.
A knowledge and understanding of the core purpose of YHA and experience of working in a team are beneficial.
As our Team Member role duties vary it is advantageous to be a good communicator, excellent timekeeper and have some basic skills in the use of IT. A food safety qualification is desirable but not essential.
What youll be doing:
Our Team Members cover a wide range of customer facing duties across the hostel during the night, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.
Our guest safety is paramount at all times but requires particular attention during the night when our guests are sleeping. Your night shift duties will range from ensuring the security of the hostel, working on reception, preparing reports, ensuring regular hostel inspections, carrying out cleaning duties and preparing breakfast service.
What youll get in return:
Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.
You can find out more here:
