Noc Technician

Job Title: NOC Technician
Locations: Maidenhead
Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
In your role as a NOC Technician, you'll bring your technical expertise to bear on interesting and challenging problems within Cyber Security. You will be responsible for contributing to the design, deployment, support and maintaining a customer network. You will also help to innovate and develop new products, as well as process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.
What you'll do:

• Operate within a 24/7 NOC, working day/night shift pattern.
• Monitor in-life platforms and services reacting to any events as required liaising with the customer where required.
• Investigate incidents and take necessary actions to resolve and attending technical and Service management bridge calls as required.
• Complete fault tickets accurately and with the required detail to produce a summary report.
• Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks.
• Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA.
• Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident.
• Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
• Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks.

What you'll bring:

• Network Transmission - e.g. Ciena/Fibre including the monitoring of Fiber Networks.
• CCNA/JCNIA or equivalent networking knowledge.
• Experience in managing Network infrastructure.

You might even have:

• Ciena
• CompTIA Security+/Network+
• Cisco CCNA

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don't worry - we'd still love you to apply!