Office Administrator

Office Administrator

ADERANS EDINBURGH HAIR CENTRE

FULL TIME – PERMANENT

The Role:

Our prestigious Edinburgh Hair Centre is recruiting for an experienced Office Administrator who prides themselves on a high level of accuracy & great attention to detail. Delivering customer service excellence in all communications, you will take ownership of your workload in a busy & fast paced environment.

Reporting directly to the Finance Manager, you will assist in ensuring the strong financial health of the business, enhancing the overall performance of the whole team.

Recently relocated to Orchard Brae House, you will join the office team in our stunning new Hair Centre, boasting a bespoke salon experience offering all our valued clients our exceptional services in a deluxe and serene environment.

Responsibilities:

· Ownership of agent relationship; first point of contact for all queries, effective organisation of all associated admin, ensuring monthly payment information is met

· Reporting and providing accurate financial information to the Finance Manager

· Providing a high level of professional customer service to all clients

· Managing telephone and e mail queries from clients, hospitals, suppliers, agents and the Company

· Responding to complaints and ensuring effective complaints processes are followed

· Processing sales and purchase ledger invoices and credits on Microsoft Navision accounting software

· Credit control & cash management

· Processing daily sales

· Providing monthly statements to clients & hospitals

· Weekly stock counts, ordering & replenishment of salon products

· General administrative tasks to high level of accuracy

· Extra responsibilities when the Finance Manager is absent

Skills

· Excellent working knowledge of Microsoft Office, particularly Excel

· Experience in a similar role is essential

The Candidate

· Outstanding time management and organisational skills, adept at working to tight deadlines

· Exceptional attention to detail when following all processes and administrative tasks

· Personal accountability and ownership of workload

· Adaptable and thrives in a fast-paced environment

· A positive and professional team player in every sense

· Outstanding customer service skills

· Consistently calm & approachable with an ability to demonstrate empathy and discretion

· Excellent I.T skills

· Numerical, precise & meticulous

· Embraces a culture where we work ‘as a family’

Our offer

This includes full access to all Orchard Brae amenities which promote well-being in the workplace:

· Fully equipped gym open Monday – Friday 7.30 am to 8 pm

· Fitness Suite offering yoga and relaxation

· Wellness Suite with soft furnishings, sofas & a library providing a sanctuary to relax & recoup

· The Sanctuary Garden for relaxation within nature

· Access to E-bikes & secure bike storage

· Monthly Health and Well-being talks delivered by qualified doctors providing advice Men’s & Women’s; health

Further details

· Starting salary negotiable depending on experience

· Full-time, Monday – Friday 9 am to 5 pm

· Immediate start, full training provided

· Discretionary, monthly targeted bonus scheme

· Company sick pay

· Staff discount

· Company Health Care Cash Plan

· Employee Assistant Program dedicated to employee well-being

· Refer a Friend Scheme

· Workplace pension

· Cycle to work scheme

· Company social events

· 20 days holiday plus bank holidays

· Birthday off (after 6 months)

Offer dependent on clear DBS & Adverse credit checks

Data protection statement:

Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.

The Company:

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

Job Types: Full-time, Permanent

Salary: From £22,660.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Experience:

• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 22/04/2024