Office and Business Apprentice

Job Description
This is an exciting opportunity to join a friendly team, working for a leading health insurance brokerage. Lesson Moore have a fantastic reputation for providing outstanding customer service to their clients and are looking for an apprentice to join the team and learn the ropes in this interesting and varied role.
Responsibilities
Supporting the Business Support Team and Insurance Consultants, you will be learning a variety of tasks relating to organisation, data entry and communication. The job scope includes communicating via phone and e-mail and ensuring all administrative/sales support duties are completed accurately and delivered with high quality and in a timely manner.
You will learn:
Monitoring and responding to emails
Handling mid-term communications from clients and insurers.
Updating the software system.
Communicating with insurers and clients mainly by e-mail and occasionally by phone to complete processes.
Handling incoming calls
Processing policy documents.
Processing incoming and outgoing post
Data entry.
Maintaining office supplies.
Collating and updating insurer information.
Maintaining website information.
Collating FAQ's and create standard responses.
Downloading and saving insurer renewal documents.
Person Specification
Excellent attention to detail.
Good working knowledge of Microsoft Office programmes They don't require high level skills, but they need basic user knowledge.
Basic PC and typing skills.
Written communication skills, mainly responding to emails.
Good verbal communication, dealing with incoming calls.
Ability to prioritise work effectively.
Able to work on your own, as well as part of a team, which is sometimes noisy!
Even though they are a relaxed friendly team, they expect their team members to work to high standards.
They are regulated by the Financial Conduct Authority and they are dealing with people's health, it means that you must understand the importance of what they do and the potential severity of errors.
You must be prepared to learn general knowledge about health insurance products.
Business Administrator Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administration Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem-solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Progression
Staff development is important at Lesson Moore and you will be encouraged to reach your full potential. Upon successful completion of the apprenticeship, there will be progression opportunities within the company for the right candidate.
Culture & Benefits
Lesson Moore are growing rapidly and this is an exciting time to come on board. You can look forward to a vibrant office environment working in a supportive environment. There's no dress code, and you'll be joined by the resident office dogs and will enjoy a number of benefits including competitive salary, ongoing training and much more.
Job Types: Full-time, Apprenticeship
Salary: GBP14,000.00 per year
Benefits:
Casual dress
Free parking
Schedule:
8 hour shift
Monday to Friday
Education:
GCSE or equivalent (preferred)
Work Location: In person