Office Assistant

Office Assistant.

To deliver a thorough office support service to colleagues, enabling the smooth operation of the organisation in alignment with its policies, protocols, and operational guidelines.

Main Responsibilities and Duties:1. General:- Support the firm's growth and development across all areas.- Implement the firm's commitment to excellence to deliver exceptional service to clients.- Proactively address client needs and issues.- Identify and resolve client care concerns.- Work towards set objectives to assist fee earners in client work generation and delivery.- Participate in performance reviews and engage in training and development activities.- Adhere to office and compliance procedures, including health and safety protocols.2. Daily Tasks:- Handle incoming mail by opening and scanning for staff.- Prepare outgoing mail for dispatch.- Advise staff on mail delivery methods, including coordinating couriers and hand deliveries.- Scan and copy documents as instructed.- Distribute and track mail.- Establish new client paper files.- Input data for closed files processing and manage physical file storage.- Input data for client document processing and manage physical document storage.- Assist clients with credit card payments.- Maintain office facilities, including paper refills, IT support, and supply orders.- Manage office supplies and stationery inventory.- Provide reception coverage, including call management, meeting room setup, and hospitality services.- Perform other duties as needed, such as bank and post office visits.3. General:- Utilise the firm's IT systems effectively to enhance productivity.- Adhere to the firm's quality system.This job description outlines primary duties and responsibilities and is not exhaustive. Job content may be adjusted over time through mutual consultation. Employees are expected to fulfil reasonable requests from the firm beyond their typical job scope.

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