Address
SalaryJob Summary:
We’re looking for a skilled office assistant with multitasks capabilities who can ensure smooth workflows for our staff and the best results possible for our clients, while also contributing to a supportive office environment. The ideal candidate will have a strong attention to detail, organizational skills, and the ability to work well in a fast-changing environment. We’re also looking for someone with a growth mindset who is interested in learning about the industry and improving internal processes.
Objectives of this role
- Demonstrate professionalism when interacting with senior staff and clients
- Manage internal and external communication channels
- Ensure accurate records, resolving any discrepancies or errors in company data
- Monitor staff compliance with company policies and follow up to ensure compliance
- Provide excellent client service and ensure strong relationships
- Facilitate project completion by offering administrative and other support
- Ensuring, booking and conducting customs clearance. Desirable experience of customs compliance. Handling customs entries and arranging billings for VAT/Duties (Background with Customer Clearence and import/export is Advantage)
- Able to travel often to overseas for business needs
Responsibilities
- Manage and update staff calendars to indicate availability for calls and meetings
- Communicate with all levels of staff and clients for coordination purposes
- Review client information and enter into relevant software databases
- Circulate memoranda on business topics to keep staff informed on new developments
- Provide regular status updates to clients on expected deliverables
- Complete additional tasks as requested and delegated by manager
- A Customs Clearance Clerk is involved in determining the level of duties and taxes to be paid including the processing of payments on behalf of clients.
- Effectively, efficiently, and accurately process primarily, but not exclusively, Road Freight customs clearances for all customers within the guidelines of all relevant laws and regulations.
- Liaise with all customers, suppliers, government agencies, freight forwarders, importers, exporters et al as required to prepare and process primarily, but not exclusively, Road Freight customs clearances
- Arrange Import clearances in to Bond & removal from Bond for Road Freight, Sea Freight & Air Freight if required.
Skills and qualifications
- Excellent communication skills and comfort communicating with high-level staff
- Dedicated work ethic and collaborative spirit to help the team and organization meet its goals
- Ability to work independently and complete tasks in a timely manner
- High level of organization and attention to detail
- Proactive approach to work and self-starter attitude
- Curiosity and desire to learn about the industry
- Chinese speaker is must, English is proficient and Multilingual is bonus
- Excellent IT skills are needed for this position
- Working knowledge of Microsoft 365, especially Outlook and Teams.
- Must have a high level of accuracy.
Preferred qualifications
- Flexibility and adaptability in both schedule and work style
- Fast typing skills and bookkeeping experience
- Adaptability to new situations and work methods
- Familiarity with industry terminology and confidence in subject matter
- Ability to prioritize and complete multiple projects
- Experience in a client- or customer-facing role
The Role:
- This a full-time permanent position, Monday to Friday, Overtime is required according to the project progress
- Sponsorship is considered
- 20 days holiday plus 8 statutory Bank Holiday days
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Language training provided
- Relocation assistance
- Transport links
- UK visa sponsorship
Schedule:
- Holidays
- Monday to Friday
- Overtime
Experience:
- Administrative experience: 1 year (preferred)
Language:
- Chinese (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: In person
