Office Manager

Join a growing Bathrooms & Plumbing business based in North Leeds as Office Manager.
 
Our client takes pride in delivering exceptional service and top-quality bathrooms and plumbing services to their customers. A small but ambitious company, they're looking for a dedicated Office Manager to help them continue to grow.
 
Job Specifications:

• Job Title: Office Manager
• Location: Alwoodley, North Leeds, LS17
• Salary: Circa £28,000 per annum (depending on experience and qualifications)
• Type: Full-time, Permanent
• Working Hours: Monday to Friday, 8:00am - 4:00pm

Role Overview:
As the Office Manager, you will play a pivotal role in ensuring the smooth operation of the business. Your responsibilities will encompass a variety of tasks, including managing customer inquiries, coordinating job schedules, handling invoicing and payments, overseeing materials procurement, and maintaining the CRM system, Commusoft. You'll be the central point of contact for both the team and their valued customers.
 
Key Responsibilities:

• Dealing with Customer Enquiries: Respond promptly and professionally to customer enquiries via email and phone, ensuring exceptional customer service at all times.
• Managing Emails: Efficiently manage the company's email correspondence, prioritising and responding to messages as necessary.
• Invoicing Customers: Generate accurate invoices for completed jobs, ensuring timely delivery to customers.
• Chasing Payments: Proactively follow up on outstanding payments and overdue invoices to maintain healthy cash flow.
• Reconciling Invoices: Verify and reconcile invoices from customers to maintain accurate financial records.
• Managing Works Diary: Maintain and update the works diary, scheduling jobs, and allocating resources effectively.
• Ordering Materials and Supplies: Coordinate the procurement of materials and supplies necessary for ongoing projects, ensuring timely delivery and cost-effectiveness.
• Checking Timesheets: Review and verify employee timesheets for accuracy and compliance with company policies.
• Managing CRM System: Maintain the customer database and CRM system, updating records and ensuring data integrity.
• Managing Customer Feedback Process: Solicit and manage customer feedback, addressing any concerns or issues promptly to maintain customer satisfaction.
• Setting Up Systems and Implementing Ideas for Improved Efficiency: Identify areas for process improvement and efficiency gains within the office operations. Propose and implement new systems, procedures, or technologies to streamline workflows and enhance productivity.
• Social Media and Website Management: Oversee social media accounts and manage website content and imagery to promote the company's services and engage with customers effectively.

Requirements:

• Proven experience in office management or a similar administrative role.
• Strong organisational and multitasking skills, with meticulous attention to detail.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Proficiency in using office software and familiarity with CRM systems.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Experience in the construction or plumbing industry would be advantageous but not essential.
• Experience of using Commusoft would also be an advantage, however training will be provided.

How to Apply:
If you're ready to take on this exciting opportunity and contribute to the success of a growing business, please submit your CV that outlines your suitability for the role.
 
 
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
 
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