| Company | Corus ConsultancySee more |
 Address | Bedford, Bedfordshire |
 Form of work | Permanent |
 Salary | £27,000 - £40,000 Annual |
| Category | Customer Service |
Job description
- Operations Management:
- Manage day-to-day operations of the accident repair centre.
- Oversee the work flow to ensure timely and efficient completion of vehicle repairs.
- Utilise ADW standard operating procedures to improve efficiency.
- Team Leadership:
- Lead, motivate, and manage a team of technicians, CSA, Parts and Estimator.
- Conduct regular team meetings to communicate goals, policies, and updates.
- Foster a positive and collaborative work environment.
- Quality Assurance:
- Ensure that all repairs meet or exceed industry and company quality standards.
- Follow quality control measures to identify and address any issues promptly.
- Work closely with technicians to provide training and guidance on quality expectations.
- Customer Service:
- Maintain a customer-focused approach to service delivery.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Implement strategies to enhance customer satisfaction and loyalty.
- Financial Management:
- Monitor and manage the budget for the repair centre.
- Control costs, minimise waste, and identify opportunities for cost savings.
- Work towards achieving financial targets and profitability goals.
- Health and Safety Compliance:
- Ensure compliance with health and safety regulations and company policies.
- Implement safety protocols and conduct regular safety inspections.
- Investigate and address any safety concerns or incidents.
- Vendor and Supplier Relations:
- Foster relationships with suppliers and vendors.
- Facility Maintenance:
- Oversee the maintenance and cleanliness of the repair centre.
- Coordinate repairs and maintenance of equipment and facilities as needed.
Refer code: 2946915. Corus Consultancy - The previous day - 2024-03-08 18:58
