Address
Form of work
SalaryWhat is the role we are looking to hire for?
We are looking for an Office Manager to support in the management of our large collection of uniquely designed and creatively inspired homes in the heart of Manchester city centre, spread over Deansgate, The Village, Northern Quarter, and Ancoats.
You will be based at our market leading head office in Ancoats, Manchester City Centre alongside our small but mighty team of 11 high performing individuals. You will report directly into the Operations Director. The right candidate will have scope to progress in the business, with the possibility of management of a team, and a position on the Senior Leadership Team.
You will undertake varied work including:
- Dealing with enquiries and calls from our residents or new resident enquiries.
- Coordinate daily administrative tasks and procedures for operational effectiveness.
- Champion continuous service improvement, driving market leadership.
- Manage property appraisals, viewings, and sales progression with an innovative approach.
- Uphold high customer service standards, exceeding client expectations.
- Manage customer and client complaints.
- Forge strong corporate-client relationships, generating and pursuing new leads.
- Collaborate with the Operations Director on business-maximising initiatives.
- Monitor market trends, providing insightful updates to clients.
- Maintain office presentation and manage supplies.
- Managing customer service team schedules.
- Stay abreast of industry trends and contribute ideas for improvement.
What does the ideal candidate look like?
We are looking for an A-player with big aspirations for progression and success. We want a candidate to want to learn about this business inside-out and have a ‘think like an owner’ attitude.
Skills
- Proficient in Microsoft Suite including Excel.
- Excellent customer service skills.
- Ability to learn new tech systems quickly.
- Strong communication and interpersonal skills.
- Multitasking and commitment to accuracy.
- Exceptional organisation, multitasking and forward planning abilities.
- Ability to work independently and manage your own workload.
- Ability to analyse reports.
Previous Experience
- Experience working in a start-up preferred but not required.
- Previous experience in property management, lettings management or hotel management preferred but not required.
- Background in working within an office environment and a customer facing role would be beneficial.
- Management experience preferred but not required.
Benefits
- 28 days holidays PLUS bank holidays (36 days PTO)
- Discounts to local bars/restaurants
- Discounted stays for you and your friends/families across all of our properties
- Free night stay on/around your birthday
- Free test stays in our properties before they go live to market.
- Quarterly team events
- Opportunity for external training
- Bonus scheme
There is no such thing as the perfect candidate, even if you don't think you have all of the above, we still want to hear from you, sometimes all it takes is a hard worker who is willing to learn. If you think you've got what it takes, please drop your CV and answering the following questions, to hr@jacksonheim.co.uk:
- How do you organise your workload? What would you do if during a busy time for you, a member of the team gives you an urgent last-minute task?
- What's your favourite restaurant/bar/thing to do in Manchester?
Due to the high-volume of applications, you will only be contacted if your successful in reaching the next step. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
