Office Supervisor

Job Description

Office Supervisor

An office Supervisor duties typically include:

• organising meetings and managing databases
• organising company events
• ordering stationery and PPE
• dealing with correspondence, complaints, and queries from customers
• preparing letters, presentations, and reports
• supervising and monitoring the work of administrative staff
• processing invoices and managing office budgets
• implementing and maintaining procedures/office administrative systems
• organising induction programs for new employees
• ensuring that health and safety policies are up to date
• attending meetings with senior management
• assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.
• Managing Marketing for both Sambhana Care and its sister Organisation Take Care

As an Office Supervisor, you'll need to:

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets - Help respond to tenders
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Draw up client contracts
• Have a good understanding of the businesses products or services and be able to advise others about them
• Ensure staff are on board throughout the organisation, and understand the need for change and what is required of them
• Train members of your office team, arranging external training where appropriate
• Discuss promotional strategy and activities with the marketing business
• Seek ways of improving the way the business operates
• attend seminars, conferences, and events where appropriate

You'll usually work a regular 8 am to 5 pm, Monday to Friday week. However, you may occasionally have to work longer to meet a project deadline or when attending an event or conference.

• You'll work in an office environment but will travel on odd occasions for face-to-face meetings with customers.
• You may have the responsibility of managing a team and their output.
• You'll be expected to dress smartly, especially for meetings, though slightly more relaxed business casual attire may be acceptable at other times.

Desirable Skills / Attributes

You'll need to have:

• Excellent motivational leadership capabilities.
• Must have proven experience in developing and sustaining a values-driven, people-focused culture in which all people are motivated and become fans of the company and customers
• an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• interpersonal skills for building and developing relationships with clients
• written and verbal communication skills - needed for communicating with a range of people, both internally and externally
• IT skills, including the use of spreadsheets and word
• team-working skills and a collaborative approach to work
• decision-making skills
• the ability to multi-task and prioritise your workload
• project management and organisational skills
• the ability to motivate yourself and set your own goals
• negotiating skills
• a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
• initiative and the confidence to start things from scratch.

Respect & Dignity

• Understand person-centered care and can demonstrate treating people as individuals and respecting choices
• Promoting independence and encouraging appropriate risk-taking

Everybody Counts

• Ensuring no one is discriminated against or excluded
• Understand human rights and their impact on care delivery
• Facilitating people to "speakup" about concerns and acting upon them.

Commitment to Quality of Care

• Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
• Being accepting of criticism and focusing on improvement
• Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

• Treating people with kindness
• Understanding the importance of empathy in all areas of employment
• Understanding the values of others and always providing

Improving Lives

• Focus on how things could be done better and share ideas
• Understanding of well-being and what is important to people using the service
• Improving outcomes for people

Any other duties

At some point, you may be asked to cover other duties relevant to the running of the business.