Address
Form of work
SalaryResident Engagement Coordinator
Bath
£29,741
Full-Time, Permanent
Happy to talk flexible working and Job sharing.
Are you accomplished in Face-to-Face communication and facilitating group workshops?
Do you excel in delivering exceptional face-to-face customer experiences?
Building effective relationships, influencing, and negotiating with diverse groups, including customers and colleagues?
Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?
If your answer to these questions is yes, our client have an exciting new job opportunity that could be for you.
A leading housing association based in Bath, they are recruiting a Resident Engagement Coordinator, to join the resident engagement team.
About the team
The resident engagement team is here to foster a strong and positive relationship between our client and their customers. Primarily to enhance communication, empower their customers to be active participants in decision making, hold them to account and improve the services delivered.
Why Join them?
They are an organisation with social purpose at its heart. They provide affordable homes that help people find security and stability and a positive future.
They embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
This means delivering exceptional customer service while treating all individuals warmly and honestly.
They value diversity, tailor services where possible, and maintain transparent, inclusive communication.
Their ethical commitment ensures consistency and decency in their treatment of others, even when challenges arise.
Trust is paramount, as they entrust their team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.
What you'll be doing
The successful Resident Engagement Coordinator will:
Provide support to deliver the goals outlined in their Customer Engagement Strategy. You will assist in promoting and organising activities that engage their customers, facilitate localised engagement in key estates, and gather valuable feedback through VoiceBox, our engagement groups, and other face-to-face group workshops.
You will liaise with customers and colleagues, supporting the delivery of an effective resident scrutiny model, keeping accurate records, and ensure effective communication with their customers.
You’ll also play a key role in delivering their larger residents events including the Annual Residents’ Conference.
More about you
To thrive in this role, the resident engagement coordinator should possess a UK driving license and access to a vehicle, as you'll be actively engaging with our communities in and around Bath and North East Somerset.
Your passion for resident engagement and your commitment to increasing participation will be evident. Your exceptional face-to-face communication skills, along with strong organisational and planning abilities across various tasks, will set you apart.
You’ll need to be confident communicating with customers across several topics and have a background of facilitating diverse group workshops.
You’ll need to show an interest in the lives of their customers and an understanding of the issues that affect them daily.
A sound grasp of social media, digital platforms and other communication methods would help. A can-do, positive, and proactive approach is a must as you will be expected to use your own initiative and can work independently.
With a professional approach and the ability to work under pressure you will take personal responsibility to deliver results, managing and organising your own workload to achieve deadlines and quality results.
At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same.
When and where you'll be doing it
You will be able to work flexibly, Monday to Friday, based on their customers’ needs.
You’ll be based in the Maltings in Bath (and need to actively visit their communities and engage with customers)
What you’ll get in return
Our client believe you’ll have a job that makes you feel good about what you’re doing and help them to make a difference to their customers’ lives every day.
So in return for all your hard work, not only do their resident engagement coordinators get a great salary but they also offer:
26 days annual leave (plus public holidays) rising to 29 days after 3 years service .
An additional day’s leave on your birthday
Contributory (Salary Sacrifice) Pension Scheme matched up to 10%
Annual ‘Homes for Good’ Reward.
Life Assurance Policy (up to 6x your annual salary)
Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
‘Perks at Work’ – access to 1000’s of discounts online and in-store.
Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
Free Parking at many of their Offices.
They will be closing applications on 6th February; however they will be reviewing applications as they come in and may close the vacancy earlier should they find the right applicant. So, if you think you’re the person for this job, please don’t delay and apply today.
