Online Experience Manager

Online Experience Manager| HIGH WYCOMBE

We’re looking for a fabulous Online Experience Manager to join our Online Business team and play a key role in accelerate the digital performance of The Perfume Shop by leading technical roadmaps to improve the user experience and conversion on the website & app.

You’ll need to stay up to date with the latest digital trends and innovations, assessing their suitability for The Perfume Shop platforms and on-boarding relevant functionality that will keep our Online Experience fresh and engaging for our customer.

WHAT YOU’LL DO

· Develop our onsite and in-app experience, championing a customer first approach to developing our digital platforms to support The Perfume Shop O+O strategy

· Responsible for overseeing the Online Business UX and Innovation team, encouraging your team to take a constant test & learn approach, utilising data and insights to identify opportunities for improvements to enhance customer experience.

· Work with multiple departments to ensure the website and app is continually updated to meet the commercial needs of the business, whilst leading the UX and Innovation team to enhance the onsite & app experience for the customer.

· Manage the relationships of new and existing 3rd party providers. This includes price and contract negotiation, set up and testing, and ongoing optimisation plans for the capabilities provided.

· Be responsible for developing the digital technology roadmap, working in collaboration with the Systems teams to evolve the Online Experience and ensure smooth delivery of deployments

WHAT YOU’LL BRING

· Working knowledge of data analytics software, such as Google Analytics

· Conversion rate optimisation experience

· Line management experience

· Strong understanding of the importance of user experience best practice & AB testing for digital optimisation

· You are passionate about all things digital – with a particular interest in retail

WHAT YOU’LL GAIN

· 25 days holiday plus bank holidays with the option to buy additional days.

· Discretionary Bonus – We love to share our success with you!

· Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

· Hybrid Working! 3 days office and 2 days off-site.

· Access to our TPS Perks which offers you a variety of saving and discount options.

· Buy & Sell Holiday scheme and Life Assurance.

· 20% staff discount, as well as discounts at Superdrug and Three Mobile.

· Round the clock support from our partnership with RetailTrust.

· Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

OUR HIRING PROCESS

1. You find or get sent this job advert, read it, and feel like you’re the perfect person.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, and we’ll get to know each other

5. You’ll begin your journey with us and let everyone know how great your new job is.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.