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Form of work
SalaryOnline Service and Performance Lead
£30,000 - £40,000 plus benefits, including company car (Work Level 6A)
Field-based - visiting our stores 4 days per week
37.5 hours per week (5 over 7 working pattern), including evenings and weekends, with some overnight stays
We're looking for an Online Service and Performance Lead to help deliver our exciting new E-commerce strategy at Co-op. You'll be joining our wider online operations team and will look after our online performance across the business.
In this role, you'll lead the way in modernising the way our customers and members shop at the Co-op. It'll be up to you to work with store colleagues across the UK to make sure they launch our online ordering propositions successfully. You'll keep a close relationship with the Head of Operations, Operations Managers, and Store Managers; working together to continuously optimise performance. This is a unique opportunity to gain multi-site leadership experience and you'll get to play a key part in shaping the future of our digital retail strategy.
What you'll do
- Provide support and guidance to store colleagues to help optimise their online performance
- Work with store colleagues to embed a more digital-focussed and forward-thinking culture
- Make sure stores understand the need to input stock information accurately to ensure online customer offer is available and correct
- Support the development of training materials and tools to educate our store colleagues on how to manage our online customer offering
- Analyse data and find opportunities for us to improve our online strategy, influencing and advising senior business leaders on these findings
This role will suit people who have
- Food store operations and retail strategic operations experience
- Great relationship building and people management skills
- Online food retail experience
- A passion for digital and online strategy
- A full UK driving license
Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
- YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
Please note that we may close applications for this role early.
Proud member of the Disability Confident employer scheme
