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Form of work
SalaryCustomer Services Administrator / Responsive Works Administrator
MAIN DUTIES
Our client has an exciting role available for a candidate who enjoys working as part of a team delivering first-class customer service. As a responsive works administrator, you have a pivotal role within the company interacting with their customers, clients, and site-based operatives whilst co-ordinating workflows in order to ensure the smooth running of the responsive service.
KEY TASKS/ACTIVITIES/RESPONSIBILITIES
- Scheduling work, creating appointments, rearranging, and prioritising urgent work as appropriate.
- Preparing work packs for work teams prior to commencing work and monitoring of completion of work.
- Ensuring all information and documentation is processed through client portals and internal spreadsheets using Excel.
- Responding to client emails and telephone calls in an efficient and professional manner, developing and maintaining great working relationships with key client personnel.
- Handling tenant telephone calls ensuring the caller receives the best service experience at all times.
- Maintaining daily, weekly, and monthly works calendar in order to meet client expectations and workflows.
- To competently process confidential information, customer complaints, and other documentation as required.
- One day per week you will be required to work alongside the Health & Safety Advisor to ensure documentation compliance.
- Ad hoc duties.
ESSENTIAL SKILLS
- Excellent communication skills, both verbal and written.
- Good knowledge of Microsoft Office, Word, Excel, and Outlook.
- An excellent telephone manner.
- Good organisation and time management skills.
- On-site parking.
- Negotiable on experience – £24,000+ / £11.55 per hour.
BENEFITS
Mon-Fri; Full-time; Permanent; 8am – 4:30pm; 40 hours per week (30 mins lunch); 23 days leave + statutory bank holidays.
Apply today with an up-to-date CV.
