Customer Service Administrator

Alloy Bodies work alongside major commercial vehicle manufacturers to create bodywork solutions that support our customers operations. Our industry-wide knowledge sees us working with some of the UK’s largest rental fleets, household brands and emerging businesses.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator.

Experience Preferred:

• Customer Service
• High level user of Microsoft Office suite, especially Excel.
• Previous experience in practical use of operating systems in a Manufacturing environment.

Duties include:

• Monitor and follow-up customer chassis delivery timing.
• Booking chassis in/out - including scanning copy documents to customers.
• Informing customers when jobs are ready for collection/delivery from PDI Sheet at the end of each day.
• Interact with customers regarding vehicles on site awaiting collection
• Prepare, confirm and post daily pick-up schedule, vehicle location and key availability.
• Weekly customer report updates.
• Order confirmations to customers.
• Liaising with customers, updating them throughout the build process.
• Develop and maintain effective processes and clear status reports.

The ideal candidate will demonstrate:

• A positive and approachable attitude
• Attention to detail
• Ability to remain calm under pressure.
• The ability to build and maintain strong professional relationships.
• Flexibility and fast thinking
• Organisational skills
• Self-motivation, self-supervision
• Honesty and Integrity

Benefits:

• Competitive salary based on experience
• Training provided
• 24/7 GP service with Smart Health

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• Referral programme

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person