AddressAbout Korea Foods Company:
Korea Foods Company is a family-owned importer, distributor, and retailer of Korean and other Asian food. We are the largest importer of Korean food in Europe, distribute to 1200 wholesale customers, including the major multiples, and operate 14 retail shops in the UK.
We pride ourselves on working hard, quickly, and we are currently undertaking new expansion plans that will drive the company’s capabilities further.
Main Purpose and Scope of the Job
Predominant hours: 25.5 hours per week
Mon – Tue 8:30 to 18:00 (Full day with one hour unpaid break)
Wed – Thu 8:30 to 13:00 (Half day)
*** Flexibility is required when covering unexpected increased order and teammates' off
The Online Shopping Assistant will be partially responsible for the overall operations of the Online Shopping department ensuring that Korea Foods Company Limited delivers superior quality of Online Shopping experience to customers.
Online Shopping Assistant will be expected to be self-motivated and enthusiastic, with good customer service and retail administration skills as well as the ability to work well under pressure and to meet targets.
Key Responsibilities
· Filling grocery orders that customers have placed online;
· Picking the products on the customers’ shopping list ensuring accuracy, product quality and freshness;
· Packing the orders and arranging them for shipment or delivery;
· Processing picking lists using SAP, updating stock information and order status;
· Reporting Online Shopping analysis to Senior Management Team when/if required;
· Providing general customer service by answering customers’ inquiries and offer additional support to enhance customers’ Online Shopping experience;
· Liaises with other departments when necessary to determine the ranges of goods are to be picked and delivered;
· Any other reasonable management requests.
Person Specification
· Previous experience in E-Commerce would be beneficial;
· Proficient IT skills, including Adobe Suite include Photoshop, illustrator, Microsoft Excel, Word and Power Point;
· Previous experience of using SAP software would be beneficial;
· Ability to research Korean websites where products are typically mentioned and grocery orders are placed;
· Excellent communication skills with customers;
· Accuracy in what is selected for customers’ orders;
· Strong problem-solving attitude
· Ability to work under time pressure and to work on own initiative
Job Types: Part-time, Permanent
Salary: £10.42 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- New Malden: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available for the predominant hours? (Mon – Tue 8:30 to 18:00; Wed – Thu 8:30 to 13:00)
- Do you have the flexibility to attend extra shifts when covering unexpected increased order and teammates' off?
- If you are holding a VISA, please also advise the visa type and the expiry date for the current visa.
Experience:
- FMCG: 1 year (preferred)
- Picking & packing: 1 year (preferred)
- Warehouse: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
