Operational Business Analyst - (Non-Household Water)

Do you have Operational experience in the non-household water market? We are recruiting for an Operational Business Analyst to join a company which plays a central role in supporting competition in the non-household retail water market. The Operational Business Analyst will lead the detailed design and documentation of business user requirements for the development and deployment of a new Market Performance Framework for the non-household water market in England and Wales. To be successful in this role you willneed to have proven experience in the non-household water market with an operational background along with a logical and analytical mindset, Business Analysis qualifications are not necessary as training can be provided. Occasional face to face attendance at off-site meetings may be required, mainly in London. Apply today!

Responsibilities:

• Analysing and documenting 'as is’ and 'to be' processes
• Impact analysis
• Collaboration with internal and external stakeholders to agree scopes, gain support and inform solution design.
• MoSCoW analysis (particularly around the reporting of performance metrics). Automation vs manual
• Preparing detailed business user requirement specifications to enable effective technical

development of the MPF platform and internal/external processes, bridging the gap between operations and IT

• Prepare and deliver report conclusions and recommendations to leadership, accompanied with a comprehensive risk and impact assessment
• Carrying out training sessions and workshops and supporting the preparation of online training materials to guide relevant teams
• Undertaking user acceptance testing

Skills and experience required:

• Operational experience in the non-household water market is essential (e.g. Billing/Change)
• Business process mapping and requirements gathering
• Strong communication skills with the ability to use persuasion
• A Logical and Analytical mindset
• Experienced in documenting and presenting findings and recommendations
• Ability to analyse complex situations and develop considered options and responses
• Able to articulate complex options clearly and concisely to senior decision makers
• Experience in managing multiple pieces of work at any one time in a fast-paced environment
• Business Analysis qualifications are desirable but not essential

Ref: 14774

Role: Operational Business Analyst - (non-household Water)

Location: Hybrid - Home/Southampton/London

Salary: £55K