Address
Form of workPurpose:
The Operational Finance functional teams are responsible for ensuring all income and expenditure in relation to residents and suppliers payments are processed correctly in line with the business' systems and in accordance with the Standard Operating Procedures.
The role includes:
1. Following the organisations Administration Standard Operating Procedures and being responsible for maintaining accurate records within key MHA systems and compliance to audit standards and requirements.
2. Liaising with internal and external customers via phone, email, correspondence and face to face.
Accountabilities:
- Data - support the business to maintain complete, accurate, timely and relevant data systems.
- Compliance - Adhere to deliver agreed Operations processes and procedures in line with the policies of the organization.
- Customer Focus - ensure customer expectations are met and problems are identified and resolved to establish and maintain relationships and continuous improvements.
- Knowledge Management - maintain appropriate procedure manuals to support the smooth running of the administrative functions.
- Performance - meet agreed service level agreements.
- Training - undertake training in order to maintain expert level knowledge of administration procedures.
Responsibilities
1. Providing excellent customer service, assisting callers internally and externally
2. Maintaining demands and performing actions on a timely and accurate basis
3. Adopting a customer centered approach ensuring customers' expectations are met as a minimum or exceeded where possible.
4. Actively and effectively promoting company values, role modelling appropriate behaviors, acting with the highest level of professionalism and integrity.
5. Ensuring that company policies are complied with through all activities; and that all work is undertaken in accordance within procedures and any relevant codes of practice and legislation.
6. To be flexible in undertaking the duties and responsibilities relevant to you and including the other duties which reasonably correspond to the general character of the job and level of responsibility.
7. Maintain personal and professional development to meet the changing demands of the organisation and participate in appropriate learning and development activities.
This job description serves to illustrate the type and scope of the duties currently required for the role and to provide an indication of the required level of responsibility it is not a comprehensive or exclusive list and duties may be varied from time to time. Please note that this job description will be reviewed regularly to take into account any system /process changes that may affect the role.
