Operations And Customer Service Manager

Our client, an international fashion brand-house, is looking for an experienced wholesale Operations and Customer Service Manager for a 6 month maternity cover role in Watford. You will work hands on, managing the day to operations from Sales Orders to Delivery to clients.

Roles and Responsibilities:

• Management of the administrative purchasing of footwear and apparel for the Company;

• Customer and supply chain administrator – Management of Samples, Purchasing and Sales;

• Customer liaison correspondent – For entire process from purchasing from suppliers and sales administration;

• Raise, maintain and invoice sales orders in line with purchase orders;

• Access and maintain customer data base where appropriate;

• Logistical coordination and management of one or more brands: product style codes/costings/purchase orders (creation to landing) on ERP system;

• Compiling a line list with the design team for the coming season;

• Managing Free-On-Board (FOB) prices and selling prices by customer -£/$/€;

• Logistical coordination and management samples from development between supplier, brand director and Customers;

• POE Submission to factories and tracking price negation;

• Preparing margin sheets to help with price negotiations; both with the factories and Customer;

• Assisting the Operations team with any additional duties;

• Handling warehouse allocation and delivery;

• Collaborating with suppliers, manufacturers, and logistics partners to ensure timely delivery of the products;

• Collaborating with the product development team to plan and manage the production process, ensuring that production schedules, quality standards, and delivery timelines are met. Ensuring that products meet or exceed quality standards;

• Working with suppliers and manufacturers to resolve quality issues, implement quality improvement initiatives, and conduct regular inspections and audits.

The scope of the roles and responsibilities may expand or be varied dependent on the needs of the Company’s business to adapt to changing market conditions.

Required Skills and Experience:

· Relevant fashion wholesale industry experience.

· The confidence to identify problems and make improvement suggestions, seeking practical ways to overcome barriers and remaining calm under pressure.

· The ability to think creatively and proactive and a ‘can do’ attitude.

· Self-motivated, able to manage own workload and be a team player.

· Highly competent IT skills - Outlook, Excel (pivot table, v-lookups), Word, PowerPoint.

Location: Watford (this is an office based role with no work from home option).

Salary: Up to £40,000 DOE

UK APPLICANTS ONLY.

FULL TIME, OFFICE BASED ROLE IN WATFORD (NO WORK FROM HOME OPTION)