Operations Assistant

Role: Operations Assistant

Company: Fearless Fulfilment / Mystery BOXD

Salary: up to £27k

Location: Remote (must be able to get to the warehouse in Blackburn twice a month)

About Fearless Fulfilment

Fearless Fulfilment (FF) is an end-to-end fulfilment solution covering storage, logistics, shipping & returns, customer service and data-led consumer insight. FF was born out of the need to make the fulfilment process simpler, transparent, and more efficient for founder-led businesses.

About Mystery BOXD

Mystery BOXD is an online retailer specialising in unique mystery boxes offering customers a chance to shop mystery items at a fraction of the retail price. We are a non-manufacturing retailer working with big and small brands to help prevent stock from going into landfill or being destroyed. Our platform gives these brands an opportunity to sell their stock to us without their products going on sale & tarnishing the brand image.

The Role

We are on the lookout for a Operations Assistant to join our team. This role will be completely varied, our ideal candidate will have great people skills, be efficient and will thrive in a fast-paced, start-up environment. This is a unique and exciting opportunity to be an important part of the core team of 2 fast-growing businesses.

What you’ll be doing

• Support in general administration including filing, invoicing, managing orders.
• Serve as a point of initial contact for any enquiries, customer and client services.
• Managing customer enquiries that come through phone, email and social media.
• Creating and managing organic social media content.
• Producing online content for website and social media.
• On occasion supporting the operations team with order processing in Blackburn during peak periods or cover.
• Supporting Founder with various other tasks including scheduling and admin.

What you’ll bring to the role

• A confident self-starter with ability to use initiative to complete tasks at hand.
• Ability to work under pressure and manage deadlines.
• Ability to work off own initiative.
• Strong organisational skills, with ability to priorities
• Previous experience within e-commerce is preferable, but not essential.

What we can offer to you:

• Cycle to Work Scheme
• Tech Scheme
• Free Gym Membership
• Self-Development budget
• 25 days holiday + Bank Holidays