Operations Assistant – Essex Outdoors

Operations Assistant - Essex Outdoors

Permanent, Part Time

Up to £22,361 per annum (FTE)

Location: Danbury

Working Style: Fixed-base worker

Please note, this is a part time position working 3 days/18.5 hours per week – Tuesdays, Wednesdays & Fridays. The pro rata salary will be £11,181 per annum.

The Opportunity

Essex Outdoors is a leading provider of outdoor experiences to schools in the East of England and is looking to grow its customer base both within this region and across the country. Our vision is to make the Essex brand recognised as the UK leader in schools’ outdoor residential provision through innovation and customer focus. Essex Outdoors operates within a commercially competitive environment. To find out more about Essex Outdoors, please click here: Essex Outdoors

The Operations Assistant role will support the delivery of the Essex Outdoors programme of activities.

Accountabilities

• Contribute to the Operational Function at the Centre, ensuring that customer requirements are determined and allocated correctly through the Bookings software platform and updated as required.
• Use the Bookings software platform to ensure that all other functional areas of the Centre have the required information for all bookings.
• Use of specialist knowledge to provide information, advice and guidance to customers and staff on specific bookings as required.
• Provide exceptional levels of customer service to all customers of the Centre and ensure consistent adherence to both designed outcomes and agreed service levels
• Actively promote, process and secure local sales to increase income generation to meet assigned targets.
• Administration and processing of payments received, in person or over the telephone, and collation of all monies to be banked according to the necessary processes.
• Work flexibly and provide cross service cover when fluctuating workloads or staff absences require this and to undertake such other duties as may reasonably be required commensurate with grade to support the business, including maintaining business continuity.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop skills and knowledge within role.
• Experience of working within a learning environment is desirable.
• Excellent attention to detail with the ability to record, report and maintain data effectively, accurately and to deadlines.
• Good communication skills, both verbal and written, with the ability to build working relationships.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .