Operations Co-ordinator

Contract Support Co-ordinator
LRL are currently looking for a Contract Support Co-ordinator, to work on a permanent basis for one of the UK's leading Facilities Maintenance companies.
Purpose of Role
Provide dedicated support to designated customers inclusive of engineering allocation and resource.
Working to company policy and strategy as determined by the Directors to provide a single point of contact for all issues relating to the installation reactive and planned preventative maintenance requests as required.as determined by the Integrated Services MD to provide a single point of contact for all issue.
Requirements
Effective Communication
Receiving new reactive calls from customers and dealing with them appropriately.
Review open and uncompleted call-out and PPM performance on designated CAFM system (Concept) daily and drive improvements and changes.
As and when required keep customers updated regarding arrival times and updates on progress of works.
Ensure that any follow up calls are actioned, parts are ordered, and that works are completed in line with the customers KPI's and SLA's.
To liaise with other departments to deliver professional work solutions in all aspects of service delivery.
Able to address customer complaints from the initial call to the final solution.
If a quotation is required ensure that the estimation team? Who is this action the request in a timely manner and that they dispatch the completed quotation to the respective account manager for final approval.
Managing Yourself
To take ownership for the requirements of complete service delivery within designated areas.
Able to work on own initiative whilst leading a team, but not afraid to seek support when needed from the Helpdesk Manager, the Operations Manager and the whole team.
Co-ordination & Planning
Co-ordination of planned and reactive maintenance.
Able to demonstrate geographical awareness and the ability to priorities workloads of engineering teams.
Encourage the engineers to have comprehensive details regarding quotation requests and all follow up works so that no delays are caused by the lack of information. (Photographs to be supplied as required for non-routine parts and equipment).
Administration & IT
Proof engineer's paperwork including sub-contractors to ensure accurate and correct /completion for all service and maintenance related works, including any asset gathering process.
Supporting and assisting the management of all products that fall within a particular contract for professional delivery of the service and maintenance agreements in line with the agreed SLA and KPI's.
Ability to use Microsoft Office packages including Excel, Word, Outlook email, Teams.
Able to create relevant spreadsheets and formulae.
Good knowledge of a help desk telephone system & ad hoc administration duties.
Good knowledge of a help desk telephone system.
Desirable Experience
Actively using or experience of FSI's Concept Evolution CAFM system, including associated modules.
A minimum of 1-2 years relevant experience within the FM/M&E maintenance industry.
Currently in the position of an active & busy Help desk within the FM sector, with a good understanding of engineering services.
Package
£22,000 - £24,000
22 Days Holiday plus Bank Holidays
Pension
Please click apply in the first instance if you are interested