Operations Coordinator

Working for a great company based in Thornbury with plenty of free parking and perks / benefits. 

Are you a dynamic and organised individual with a knack for building strong relationships and solving complex challenges? If so, my Client invites you to bring your energy and talent to our operations team.

Why You’ll Love This Role

As an Operations Coordinator, you’ll play a pivotal role in ensuring smooth operations and fostering excellent relationships between our customers and field technicians. Your day-to-day activities will involve coordinating duties and taks where no two days are the same, offering a vibrant and engaging work environment.

What You’ll Do

• Customer and Technician Interaction: Act as the central hub of communication, coordinating with customers and field-based technicians to schedule and manage pre planned work.
• Problem Solving: Address a variety of issues throughout the day, providing practical solutions and ensuring seamless operations.
• Scheduling and Planning: Use our Schedule-IT software to efficiently match technician availability and skills with job requirements.
• Process and Organise: Maintain high standards of personal organisation, follow business processes, and suggest improvements to streamline operations.
• Administrative Support: Handle general administrative tasks such as answering calls, managing emails, and supporting logistical needs for the operations department.

What We Offer

• Competitive Salary: £26,000 - £28,000 DOE, with a profit-related bonus scheme.
• Generous Benefits: 28 days of annual leave (including bank holidays), a company pension, free parking, and additional perks like company events and a sabbatical scheme.
• Modern Work Environment: Enjoy working at our modern offices in Thornbury, complete with parking facilities.
• Professional Development: Benefit from ongoing technical training and the opportunity to contribute ideas for process improvements.

About You

We’re looking for someone who is not just capable but enthusiastic about making a difference:

• Team Player: You thrive in a team environment and enjoy working collaboratively.
• Proactive Attitude: You’re known for your “will-do” approach and ability to handle multiple tasks with ease.
• Commutable to Thornbury: You live within a reasonable distance to commute to our Thornbury office.
• Tech-Savvy: You’re proficient with Microsoft Office and comfortable using scheduling software.

Required Skills and Qualifications

• Experience: At least 2 years in an operations role, with experience in logistical planning.
• Organisational Skills: Exceptional administration and organisational abilities.

Daily Responsibilities

• Sales Order Processing: Log and track sales orders accurately.
• Job Coordination: Schedule and book jobs, ensuring all necessary arrangements and access are in place.
• Technician Support: Provide clear job details and support technicians to achieve daily targets.
• Sales Liaison: Work closely with the sales team to ensure smooth job execution.
• Future Planning: Confirm and book upcoming work weeks in advance.
• Audit and Administration: Manage the electronic logbook portal and general administrative tasks to keep operations running smoothly.