AddressOverview:
Do you have experience working in the events industry? Our client is looking for an Operations Lead to oversee the successful execution of all project and event delivery and manage designated operations team. In this role, you will ensure implementation of best practices and procedures within the operations structure.
- Based in Leatherhead
- £60,000 – £65,000
- 25 days holiday per year plus bank holidays
- Pension
- Hybrid (3 days in the office)
Job specification:
- Support the team in the implementation of all client relationship strategies
- Attend client pitch/ presentation as required
- Attend client meetings, calls and reviews on a regular basis or as required
- Communicate changes to client structure as and when relevant
- Prepare appropriate statistical information and reports
- Report on key agreed SLAs/ KPIs and ability to suggest recommendations/ solutions if these are not met to minimise financial impact
- Attend f2f meetings with clients
- Accurately note and follow up on actions from meetings, ensuring that relevant employees and other individuals are made aware of client decisions
- Support Director, Event Management with variable resource costs and utilisation
- Management of the operational teams and client projects ensuring engagement
- Ensure all client-specific SLAs and process requirements are included in the management of the project where required
- Review the team briefing and debrief meetings and ensure implementation of learning/ best practice for delivery across all operational teams
- Evaluate each programme for effective scope management
- Ensure events are delivered within budget and meet expectations
- Manage supplier relationships
- Review and agree supplier contracts and addendums
- Attend onsite events where applicable to ensure we are delivering to the highest standards
- Ensure teams are regularly reminded of timelines/ deadlines and are adhering to SLAs
- Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans
- Prepare monthly client project analysis to ensure team and recruitment costs are assessed against client budget
Person specification:
- Must have experience of working in a live event (in an agency environment)
- Full knowledge and experience of content / agenda management
Additional Information:
- Based in Leatherhead
- £60,000 – £65,000
- 25 days holiday per year plus bank holidays
- Discretional Annual Profit Related Bonus (not guaranteed)
- Health Insurance
- Wellbeing Day
- Pension
- Hybrid (3 days in the office)
