Operations Manager

First People Solutions require an Operations Manager for a permanent position within a leading transport company.

Main Duties

• To ensure cost efficient delivery of a safe, punctual service.
• Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure improvement of service performance.
• Drive engagement with drivers, management team and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
• More details can be provided upon application.

Skills, Experience and Qualifications required

Proven leadership skills are essential to provide strategic and day to day direction to your team
and be an effective manager of collective relationships in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
A team builder and driver of high performance teams
Certificate of Professional Competence in Passenger Transport would be desirable. A
willingness to study for CPC is essential
A passion for safety and driving to deliver a high performing safety behavioural culture
Budgetary and financial experience with a capability in logical system analysis to communicate
results in formats comprehensible to all disciplines
Ability in endorsing commitment to set long/short-term objectives
Mentoring/coaching skills in the progression of the deliverables of the business
Self-reliant and straightforward communicator with skill sets to promote the customer facing
business, in a positive light with the capacity to inspire in a structured and encouraging way
Aptitude to build and maintain stakeholder relations, indicative of a professional leader
Capacity to manage and commute between multi-site operations, providing cover when required

If you are interested in the role and feel you have the above skills and experience, apply now to discuss the role further.

Equal Opportunities:

First People Solutions is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.