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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainbtility and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A OPERATIONS MANAGER AT THE MET HOTEL
2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom; If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!
We have an exciting opportunity for an experienced Operations Manager to lead the operational departments within the Hotel, including Front Office, Housekeeping, Food Beverage, Conference Banqueting and Kitchen. As Operations Manager you will be responsible for the day to day running of the hotel ensuring all our guests, and colleagues, have a great experience at The Met.
Whilst effectively managing all the operational departments is essential, the successful candidate must have extensive knowledge of hotel Food Beverage and Conference Banqueting to support the busy operation.
Reporting directly to the General Manager, you can expect your working day to include the following.
- Responsible for creating, implementing, and monitoring standards across all areas of the business, open to taking risks to improve and challenge the status quo, and encourage the Head of Departments to thrive and reach their full potential.
- Responsible for leading the Duty Management team; whilst undertaking DM shifts, you will also take a lead on the training and setting the standard for our DMs, ensuring expectations are exceeded and guest service is maintained to the highest of standards.
This isn’t an office role – you will lead from the front but will also be managing things from behind the scenes!
This is a great challenge for an Operations Manager; where there is also an opportunity to develop your understanding and experience in areas such as revenue, sales and finance and get involved with and contribute to the overall strategic planning of moving the hotel forward.
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Operations Manager, you will need the following qualities and skills.
- Experience as a Senior Manager/Head of Department within a Hotel operations department for a minimum of 2 years or more
- Organised, committed to delivering excellence and able to work under pressure.
- Passionate to bring new ideas, deliver on our promises and inspire those around you.
- Ability to predict problems before they arise, manage expectations and deal with any service recovery concerns which may occur.
- Be confident in working with KPIs and influencing performance standards.
- Be a natural leader with outstanding delegation skills. You will share your skills and experience and model behaviours that will inform, inspire and develop others.
- Have an eye for detail in every aspect of the daily operations including Service standards, Guest experience, Health Safety/Diligence, Staff Development and Management, and HR Processes
You’ll be a passionate leader with a natural ability to inspire, motivate and support your HODs in delivering excellence and memorable experiences to all.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH
THE MET HOTEL LEEDS
Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.
Designed by local architects Chorley Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.
At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.
Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.
Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.
