Operations Manager

Role: 

To support the business in the delivery of FM contracts and developing the contract base and supply chain.  To directly manage a team of directly employed operatives and FES FM’s supply chain. 

This will be achieved via the practical implementation of the company’s management system and the utilisation of the Operations Manager’s knowledge and experience, increasing the quality of output from Engineers, maximising the effectiveness of subcontractors and ensuring efficient use of materials.

RESPONSIBILITIES: 
To ensure the satisfactory performance and further development of all contracts and 
accounts for which he/she is responsible including: 
• Take full responsibility for all quality, environmental and health & safety 
issues at each of the sites for which he/she is responsible in compliance with 
company policies and arrangements. 
• Compliance with contractual requirements. 
• Maximization of extra revenue streams. 
• Client satisfaction and the quality of service provided. 
• Responsibility for all day-to-day management, control, co-ordination, 
execution of all operations under their remit and reporting directly to the 
regional manager. 
• Identifying and implementing innovations to improve service delivery 
• Ensuring continuity of systems in a manner, which fully complies with all 
legal, qualitative, health, safety and environmental standards and other 
relevant guidance. 
• Ensuring, demonstrate, review and monitor compliance, to meet the 
expectation and needs of the Client, the quality and organizational goals of the 
company and satisfy the requirements of BS EN IS0 9001:2000 
• Production of reports at regular intervals determined by contract detailing 
physical and financial progress, including monitoring of Output specification 
by Key performance indicators. Actively demonstrate performance utilizing 
internal /external benchmarking processes to develop areas for continuous 
improvement. 
• Provision of technical advice and problem-solving function. 
• Monitoring and professional oversight of all works to ensure satisfactory 
quality levels. 
• Provide management support to supervisors as required.  
• Developing the competency of themselves and others through a commitment 
to continuing professional development. 
• Developing the contract base and supply chain within the geographic area. 
• To maintain a driving license to remain mobile. 
Ongoing account management including: 
• Client satisfaction. 
• Contract profitability. 
• Maximization and management of quoted works. 
• Effective sourcing and utilization of materials and subcontractors. 
• Monitoring the quality of the work carried out by the workforce through 
random engineer audits and the ongoing review of breakdowns. 
• Conduct regular site audits to ensure that the specified standard of work is 
maintained and all site logs and documentation are kept up to date. 

SKILLS & ATTRIBUTES: 
The successful candidate will have the following: 
• Formal technical education in mechanical/electrical discipline to a minimum 
of ONC level or equivalent and a minimum of at least 3 years relevant 
experience in an FM or building services maintenance position of authority. 
Or Previous Supervisor experience.
• A suitably qualified and experienced M&E tradesperson with at least 5 years 
post apprenticeship experience in their trade and/or a minimum of at least 5 
years relevant experience in an FM or building services maintenance position. 
• Preference will be given to applicants who have operated previously in a 
position of authority. 
• A minimum of 5 years post training or apprenticeship practical trade 
experience. 
• A full driving licence. 
• Good IT/computer skills. 
• Understanding of asset management principals and maintenance techniques. 
• Understanding of the operation of the helpdesk system. 
• Experience of operating the company management system i.e. QUEST. 
• A pro-active attitude. 
• The ability to manage operatives. 
• Excellent communication skills including verbal and the written word. 
• The ability to form relationships with clients and to exceed customer 
expectation. 
• Approachable demeanour and a demonstrable commitment to team working. 
• A formal H&S qualification i.e. NEBOSH certificate or similar would be 
useful but not essential. 
• Practical knowledge of the FM industry in the area. 
• A track record of delivering similar contracts in the geographic area. 
• The ability to demonstrate their commitment to continuing professional 
development through a well-developed CPD Record.