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Form of work
SalaryLocation: Leicester, with two days working from home
Vacancy Reference: VR/05140
Role Description:
Bridge Recruitment are excited to be networking for an Operations Manager for one of our clients working within the Cleaning and Hygiene sectors. Starting out 14 years ago, our client has grown to become one of the best installation companies in the country, with the biggest blue chip client base under their belts. As Operations Manager, you will be responsible for recruiting, training and managing a team of technicians and support staff, monitoring performance to ensure client expectations are being met. The ideal Operations Manager will have proven experience in operations management, preferably in the hygiene or similar industry. This is a great opportunity to join a Team who are committed to providing a first-class service to its clients and one whose client base is a true testament to the level of service they provide.
Responsibilities:
Oversee the installation, maintenance and repair of hygiene systems and equipment such as hand sanitising stations, air purification systems water filtration units and bathroom hygiene devices
Develop and implement operational policies and procedures to ensure efficient and effective service delivery
Monitor and evaluate operational performance, making adjustments as necessary to meet company standards and client expectations
Recruit, train and manage a team of technicians and support staff
Conduct regular performance evaluations and provide feedback to staff
Foster a positive work environment that encourages teamwork, professionalism and continuous improvement
Ensure all operations comply with health and safety regulations and industry standards
Conduct regular inspections and audits to verify the quality and effectiveness of hygiene systems
Address any compliance issues promptly and implement corrective actions as needed
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and effectively
Provide clients with information and training on the proper use and maintenance of hygiene systems
Resolve any service-related issues or complaints to ensure customer satisfaction
Monitor expenses and identify cost-saving opportunities without compromising service quality
Develop and execute strategies to expand hygiene services
Stay informed about industry trends and innovations to keep the company competitive
Oversee the procurement and inventory of tools, equipment and supplies
Ensure resources are used efficiently and effectively
Maintain accurate records of inventory and equipment maintenance
Requirements:
Proven experience in operations management, preferably in the hygiene, sanitation or a related industry
Experience in managing teams and overseeing complex projects
Strong leadership and team management skills
Excellent organisational and problem-solving abilities
Effective communication and interpersonal skills
Proficiency in using business management software and tools
Knowledge of health and safety regulations and industry standards
Ability to occasionally lift and carry equipment and materials
Willingness to travel to various job sites as required
