Operations Manager - Frasers - New Store Opening

Frasers

We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.

The Role

• Lead the team to drive operational excellence
• Supervise work, check completion and deliver to expectations set by store manager
• Manage a team of supervisors to support the store operations
• Manage stockrooms and back of house areas
• Tightly control stockloss across the store
• Use business communication tools for completion of tasks and ensure your team understand all key functions
• Understand all process and procedures and set the example for others
• Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
• Maintainin store environment and housekeeping standards
• Understand company policy and rules regarding security measures and demonstrate compliance and controls
• Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
• Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
• Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
• Understand KPI targets and expectations to achieve results
• Demonstrate commercial awareness and adopt right product, place and time compliance
• Engage with and feedback issues to contribute to the wider business
• Support with identifying development needs within the team
• Support senior management to coach the team
• Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
• Support store manager to coach the team

The Requirements

• Experience within luxury or premium retail at a management level
• Vast knowledge and passion of luxury retail including building brand relationships
• Background in retail operations
• Experience leading large times in a fast paced environment
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs including early mornings, evenings and weekends on a full time basis

The person.

• Demonstrates a high level of personal energy
• Organised and able to plan ahead
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

The Rewards

• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands